Inspired Communications Ltd

Your local communications team in the South East Central area, backed by BT

Inspired Communications Ltd

Inspired Communications Ltd’s co-founders, Chris and Karen O’Loughlin, bring with them a wealth of experience in the fast-moving telecoms industry. Before partnering with BT in 2003, Chris had already got senior positions in Esprit Telecom, nPower, and BT under his belt. And Karen was no slouch either. She worked in management roles for Crane Telecom, Nortel, and BT Wholesale before setting up as a BT Local Business with husband, Chris.

‘The pace of change of technology is exciting and a constant challenge’, said Karen. ‘Our goal is to make sure that our customers have the best possible solutions for their business.’

Based on The Manor Royal Industrial Estate in Crawley, the team can get to anyone within their territory within an hour, which is good news for the 28,000 small businesses in the area. The company includes specialists in phone systems/switches, mobile, data networks, IP communications, and the Education sector.

‘We offer our customers a fully integrated BT communications solution’, says Karen, ‘but at a local level. Our customers really appreciate that level of service.’  

Inspired Communications Ltd

2nd Floor, No.9 Magellan Terrace, Gatwick Road

Crawley, West Sussex

RH10 9PJ

0129 360 3789

Monday to Friday 08:00-18:00 excluding bank holidays

Why choose a BT Local Business?

Personal service

BT Local Businesses give you a personal, ‘family-firm’ service, yet they’re supported by the power of BT’s global expertise. 

A single point of contact

Your dedicated business manager will get to know you and your company, and be your single point of contact whenever you call.

Local knowledge

By operating in the same market you do, our local businesses can better understand your needs – and those of your customers.

Global tech partners

Our connectivity solutions are underpinned by the latest software and hardware from partners like Microsoft, Cisco, Apple and more. 


Businesses we've helped


Taxi business

Metro Taxis were not confident that they were answering all their incoming calls. And when they did answer a call, lack of visibility of their fleet was driving inefficient routing of the taxis on the street.

We provided them with a fully integrated solution including voice recording and wallboards, so they could plot vehicle locations and availability, and a call stats package so they could see call patterns and staff the office accordingly. 

Productivity and efficiency have improved. The company is taking more bookings and servicing more customers as a result.



St Mary’s School only had a single line running into the school. They were unable to hold and transfer calls. We gave them an Avaya IP Office phone system, calls package, and lines. They can now handle all calls promptly and professionally, and staff can communicate effectively across the school.

All the products and services that your business needs, from local people who take the time to understand what makes your business tick.