Q: BT Cloud Voice information

What is Cloud Voice? BT Cloud Voice is a virtual phone system that’s hosted in the cloud. That means you get all the functionality of a traditional telephony system, but with the flexibility to do more. How does cloud calling work? Cloud calls are placed over the internet rather than using a traditional phone line. That means you don’t need to worry about the set-up and maintenance of a phone system, and your team can make and receive calls no matter where they are. What’s the difference between BT Cloud Voice and BT Cloud Phone? BT Cloud Phone is a fully configured, plug and play system for small businesses. Users all access the same set of features. BT Cloud Voice is designed for the larger business (five users and above). It’s self-install but with an engineer install option, along with cabling and LAN options. Users access individually tailored features. How to use BT Cloud Voice? Make BT Cloud Voice work for you with a bespoke set-up that meets your business’ needs. You just need to choose your features, phone and call plan, and we’ll do the rest. We’ll get everything set up so it works perfectly with your internet connection. We can even install Cloud Voice for you, or support with cabling and networking equipment to get you up and running. Then you simply use it like a regular phone system.

Q: Connection FAQs

Do I need a fibre connection? Not necessarily – you may only need a broadband connection. The speed you need depends on how many people will be using the system. We’ll check everything when you call us before you place an order. What’s the ideal connection for BT Cloud Voice? While BT Cloud Voice can be supported on any connection with sufficient bandwidth, we recommend our leased line or business fibre broadband. Here’s why: When you get your leased line or fibre broadband and BT Cloud Voice service from us, we’ll do the legwork to make sure everything works perfectly together. And you’ll only have one supplier to work with. We’ll make sure your calls get top priority over your internet traffic on our connections, so you’ll always get great quality calls. Our internet connections come with built-in security and 24/7 monitoring to make sure you stay safe – and connected – at all times. Our network has ultra-low latency which is vital for making the most of voice applications like BT Cloud Voice. Better still, it’s guaranteed by our service level agreement. Do I need BT Business Broadband to use BT Cloud Voice? No, as long as you have sufficient bandwidth you can use BT Cloud Voice. We can discuss your current set-up when you talk to us. If you’re looking for a new broadband connection, we can find the right package for your business from our comprehensive range: standard broadband, fibre broadband, or BTnet leased line. Am I going to compromise on quality? No, the call quality is the same as with a standard phone. Your callers won’t know the difference.

Q: Help and support

How do I access the BT Cloud Voice portal? The BT Cloud Voice portal allows you to manage your communications features and settings from anywhere – and any device – that's on the internet. Visit the BT Cloud Voice portal . I’m a BT Cloud Voice customer, where can I find help? Firstly, take a look at our online help . Still need help? Just get in touch with our helpdesk on 0800 389 0537.

Question 1

BT Cloud Voice information

Accepted Answer

What is Cloud Voice?

BT Cloud Voice is a virtual phone system that’s hosted in the cloud. That means you get all the functionality of a traditional telephony system, but with the flexibility to do more.

How does cloud calling work?

Cloud calls are placed over the internet rather than using a traditional phone line. That means you don’t need to worry about the set-up and maintenance of a phone system, and your team can make and receive calls no matter where they are.

What’s the difference between BT Cloud Voice and BT Cloud Phone?

BT Cloud Phone is a fully configured, plug and play system for small businesses. Users all access the same set of features.

BT Cloud Voice is designed for the larger business (five users and above). It’s self-install but with an engineer install option, along with cabling and LAN options. Users access individually tailored features.

How to use BT Cloud Voice?

Make BT Cloud Voice work for you with a bespoke set-up that meets your business’ needs. You just need to choose your features, phone and call plan, and we’ll do the rest. We’ll get everything set up so it works perfectly with your internet connection. We can even install Cloud Voice for you, or support with cabling and networking equipment to get you up and running. Then you simply use it like a regular phone system.

Question 2

Connection FAQs

Accepted Answer

Do I need a fibre connection?

Not necessarily – you may only need a broadband connection. The speed you need depends on how many people will be using the system. We’ll check everything when you call us before you place an order.

What’s the ideal connection for BT Cloud Voice?

While BT Cloud Voice can be supported on any connection with sufficient bandwidth, we recommend our leased line or business fibre broadband. Here’s why:

When you get your leased line or fibre broadband and BT Cloud Voice service from us, we’ll do the legwork to make sure everything works perfectly together. And you’ll only have one supplier to work with.
We’ll make sure your calls get top priority over your internet traffic on our connections, so you’ll always get great quality calls.
Our internet connections come with built-in security and 24/7 monitoring to make sure you stay safe – and connected – at all times.
Our network has ultra-low latency which is vital for making the most of voice applications like BT Cloud Voice. Better still, it’s guaranteed by our service level agreement.

Do I need BT Business Broadband to use BT Cloud Voice?

No, as long as you have sufficient bandwidth you can use BT Cloud Voice. We can discuss your current set-up when you talk to us.

If you’re looking for a new broadband connection, we can find the right package for your business from our comprehensive range: standard broadband, fibre broadband, or BTnet leased line.

Am I going to compromise on quality?

No, the call quality is the same as with a standard phone. Your callers won’t know the difference.

Question 3

Help and support

Accepted Answer

How do I access the BT Cloud Voice portal?

The BT Cloud Voice portal allows you to manage your communications features and settings from anywhere – and any device – that's on the internet.

Visit the BT Cloud Voice portal.

I’m a BT Cloud Voice customer, where can I find help?

Firstly, take a look at our online help.

Still need help? Just get in touch with our helpdesk on 0800 389 0537.

Question 4

How can I get help with my existing service?

Accepted Answer

We offer 24/7 support for customers with Cloud Voice services. If there's a fault with your service you can raise it here.

Alternatively, give us a call on 0800 389 0537 or take a look at our help pages.

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