Anywhere365 Contact Centre
Anywhere365 is a cloud-based contact centre solution that integrates with Microsoft Teams to offer customer experience capability. It’s the perfect customer service solution for businesses built on the Microsoft ecosystem.
Anywhere365 is a cloud-based contact centre solution that integrates with Microsoft Teams to offer customer experience capability. It’s the perfect customer service solution for businesses built on the Microsoft ecosystem.
Add customer service into your ecosystem
Add customer service into your ecosystem
Enhance your customer experience with this Microsoft platform solution that seamlessly integrates with Teams.
- Modernise your CRM with increased productivity and collaboration amongst agents, supervisors and back-office.
Improve your productivity
- Keep your contact centre in the same Microsoft ecosystem with no additional hardware, and all through a single vendor.
Reduce costs and admin
- Benefit from the latest personalised multichannel support that helps you resolve customer queries in the most efficient way.
Enhance customer experience
- Modernise your CRM with increased productivity and collaboration amongst agents, supervisors and back-office.
Improve your productivity
- Keep your contact centre in the same Microsoft ecosystem with no additional hardware, and all through a single vendor.
Reduce costs and admin
- Benefit from the latest personalised multichannel support that helps you resolve customer queries in the most efficient way.
Enhance customer experience
Build on your existing environment
Maximise your Microsoft investment and integrate your customer experience with Microsoft 365 and Azure services. Anywhere365 connects seamlessly, and we’ll manage and deliver all other associated integrations to provide a complete contact centre package.
Maximise your Microsoft investment and integrate your customer experience with Microsoft 365 and Azure services. Anywhere365 connects seamlessly, and we’ll manage and deliver all other associated integrations to provide a complete contact centre package.
Maximise your Microsoft investment and integrate your customer experience with Microsoft 365 and Azure services. Anywhere365 connects seamlessly, and we’ll manage and deliver all other associated integrations to provide a complete contact centre package.
Maximise your Microsoft investment and integrate your customer experience with Microsoft 365 and Azure services. Anywhere365 connects seamlessly, and we’ll manage and deliver all other associated integrations to provide a complete contact centre package.
Improve the customer experience
Ensure that your customers get routed to the right person to support them. With Anywhere365 you can route customer enquiries through to any employee for the most appropriate support. Let customers contact you by voice, or through any number of digital channels.
Ensure that your customers get routed to the right person to support them. With Anywhere365 you can route customer enquiries through to any employee for the most appropriate support. Let customers contact you by voice, or through any number of digital channels.
Ensure that your customers get routed to the right person to support them. With Anywhere365 you can route customer enquiries through to any employee for the most appropriate support. Let customers contact you by voice, or through any number of digital channels.
Ensure that your customers get routed to the right person to support them. With Anywhere365 you can route customer enquiries through to any employee for the most appropriate support. Let customers contact you by voice, or through any number of digital channels.
Keep your customer data centralised and secure
Enjoy a centralised platform that offers easier administration, flexibility and incorporation into CRM. There’s comprehensive reporting and analysis of all dialogues. And rest assured that your data is secure and held by you, on your private Sharepoint.
Enjoy a centralised platform that offers easier administration, flexibility and incorporation into CRM. There’s comprehensive reporting and analysis of all dialogues. And rest assured that your data is secure and held by you, on your private Sharepoint.
Enjoy a centralised platform that offers easier administration, flexibility and incorporation into CRM. There’s comprehensive reporting and analysis of all dialogues. And rest assured that your data is secure and held by you, on your private Sharepoint.
Enjoy a centralised platform that offers easier administration, flexibility and incorporation into CRM. There’s comprehensive reporting and analysis of all dialogues. And rest assured that your data is secure and held by you, on your private Sharepoint.
Why choose BT for customer contact
Single supplier
We offer a managed service to take care of the whole set-up, with a voice network for Teams and enhanced contact centre features.
30 years experience
We have supported businesses with contact centre systems for over 30 years, so you’ll be in safe hands.
Trusted Microsoft partner
Build on an existing Microsoft ecosystem with the addition of Anywhere365 to offer great ROI and trusted data security.
Our user adoption services
We provide a user adoption and training program, so you can transition to your new service with confidence.