BT Business Hub 5

Ready to upgrade your business broadband or fibre?

There are many reasons to upgrade your internet connection.

If you’re a small business, based at home and relying on consumer broadband, now might be the time that you need the assurance and reliability of business broadband.

Or maybe you’re using broadband more than you expected so you want to upgrade to unlimited business broadband. And if BT Infinity business fibre has just arrived in your area you’ll likely be itching to trade-up to superfast broadband, especially as you'll get up to 76Mbps.

Whatever the reason, we make upgrading really simple. Just check your phone number, see what you can get, and order what you want. And don’t worry about waiting until your contract runs out before you upgrade: you can do it whenever you want without any penalties.

Upgrade your broadband and we’ll wipe the slate clean and start you off with a new contract.

Fetching broadband products...

Start by checking which services are available to you

We're checking that now

Sorry, that's not a real postcode

Now select your address

You can choose from the following services at

{{broadbandProductCategory.selectedAddress.FormattedAddress || broadbandProductCategory.addresses[broadbandAddressChecker.mainInput.selectedAddress - 1].FormattedAddress}}

We're checking that now

  • {{address.FormattedAddress}}

See what speeds you can get ...

We're checking that now

Sorry, that’s not a valid landline number

You can choose from the following services at

{{ broadbandProductCategory.enteredPhoneNumber }}

Sorry, that number is incompatible with broadband

ISDN Number, incompatible with broadband

Sorry that isn’t a BT number

Sorry – we couldn’t confirm your address details

The best thing is to get in touch ...

Sorry, we couldn't check that address.

We're sorry, our mothership isn't responding

Try another number Call us or Live chat 0800 0282075
We're open 8am - 6pm Monday - Friday

What's the difference?

  • Broadband

    Business broadband is all you need for email access and internet browsing (as long as you don't use a lot of data).

  • Fibre broadband

    You'll need Infinity business fibre broadband to use cloud applications, video-conferencing, and to transfer large data files quickly.

  • Leased line

    A leased line is a private line with guaranteed speeds and reliability, essential for when internet access is critical to your business.

Most popular {{product.productDetails.heroType.label}} {{product.productDetails.voucher }}
Most popular {{product.productDetails.heroType.label}} {{product.productDetails.voucher }}

From

{{ product.productDetails.monthsFree }} months free {{ product.productDetails.offerDescription }}
+ line rental

Up to

From to

Download speed

Up to

From to

Upload speed

From

{{ product.productDetails.offerDescription }}
+ line rental

Up to

From to

Download speed

Up to

From to

Upload speed

usage

At the moment this product is not available in your area At the moment Fibre is not available in your area - go to the

All options are based on a 24 months and exclude VAT. 12 month options are available when you order.

Included as standard

BT Business Hub 5 wireless router

Connect your office and enabled devices to the internet with the award-winning* BT Business Hub 5 router.

BT Business Hub 5

It uses Smart Wireless, which finds the strongest available signal, and dual-band technology, which gives you excellent performance at both close range and further away. And through smart diagnostics it looks for problems and corrects them before you even know that they're there.

There are 4 GigE Ethernet LAN ports for fast wired connections. The Multi NAT technology allows you to run a private network using your static IP address.   

(There’s an £8 delivery charge).

*Best VoIP Customer Premises Equipment - ITSPA Awards 2015

Access to 5 million BT Wi-fi UK hotspots

Get free, unlimited data when you're connected to a BT Wi-fi hotspot.

As the account holder, you get one free BT Wi-fi unlimited subscription - worth £15 a month - which you can start using as soon as you get your order confirmation (that’s right: before we’ve even connected your broadband!).

BT Wi-fi hotspots are available in places like cafés, hotels, pubs, city centres and many independent businesses, find your nearest BT Wi-fi hotspots here.

We’ve got hotspots all over the UK, including at:

  • Thistle, Hilton, and Hastings hotels
  • Starbucks, coffee shops, railway stations, and shopping areas
  • Conference centres, exhibition venues, and law courts
  • Airport terminals and lounges (Etihad Airways, American Airlines, and Flybe for example)
  • Welcome Break motorway service stations

Broadband support 24/7

Support for your broadband 24 hours a day; online self-help tools, reporting, tracking, and FAQs.

Even with our network reliability, things can go wrong. On the rare occasion this happens, there are many ways we’ll be there to support you.

  • Support centres are available 24/7 and free to call
  • Online chat is available 8am to 8pm Monday-Friday
  • Fault reporting and tracking are always available online
  • The Help section of our website has answers to many frequently asked questions
  • See if other customers can help on our community support forum

If we can’t help you remotely, we can send one of our engineers to fix it –

  • Standard broadband or Infinity options - we'll aim to fix your fault within 2 working days of you reporting the fault to us
  • Unlimited and Premium broadband or Infinity options - we'll aim to fix your fault by the end of the next working day
  • Basic phone line with standard care – we’ll aim to fix your fault by the end of the second working day after you’ve told us about the fault

The response times shown here assume that you report the fault to us (either online or by phone call) before 6pm on a working day.

10 email addresses & 50MB of web space

Enough email addresses to get started and plenty of web space to create a business website.

You can create email addresses on your domain for example and private ones for your staff

  • service@yourcompany.com
  • sales@yourcompany.com
  • info@yourcompany.com

50MB of web space enables your business to establish an online presence.

Microsoft Office 365 with 1TB of cloud storage

Access to Office applications online so you can create and access documents anytime, anywhere on any device.

Microsoft Office applications

You’ll get a single user licence for MS Office 365 Business Essentials, (for the length of your broadband contract) worth £5 a month, when you buy any of the following options -

•Premium Broadband
•Unlimited Infinity
•Premium Infinity

This gives you access to -

•1TB of storage for your documents with OneDrive for business
•Business class email with 50GB storage
•Access to Professional Office applications online so you can create and access documents anytime, anywhere, on any device

PC and Mac support 24/7

Technical support for your broadband and up to 3 PCs or Macs, 24 hours a day.

You’ll get BT Tech Heads included as standard with Premium Broadband and Premium Infinity, giving you remote technical support on a wide range of IT issues for up to 3 computers (PCs or Macs).

We call our IT experts the "BT Tech Heads". They'll help you with a wide range of IT problems, not just broadband. And when things get tricky, we can securely takeover your computer to sort out problems and show you what to do.

Our UK-based agents are available 24/7 and are free to call.

Upgrade your broadband at anytime

Change to any available superior service in your area, anytime you want.

If you are in a non-fibre area and you’re currently on standard broadband, you can upgrade to fibre as soon as it’s available at your address.

And if you want to upgrade from standard broadband (10GB) or standard Infinity (50GB) to a service with unlimited usage, you can do so at any time.

Upgrades are subject to standard BT terms & conditions.

Optional extras

IT Support for PCs, Macs, devices and servers 24/7

Technical support for your broadband, PCs, Macs, smartphones, tablets, servers and software, 24 hours a day.

Based in the UK, our Enhanced IT Support works like your own remote IT department. You get help and guidance without having the expense of employing, training, and paying for your own IT experts.

  • Support for your software and hardware: PC, Mac, smartphones and tablet 
  • Virus removal 
  • Reinstall and upgrade of your operating system 
  • Application support for your BT Business Apps subscriptions

Monthly cost for 5 devices - £7.50 a month.

Static IP address

If you’re running servers, websites, or FTP hosting, you’ll need one of these.

A static IP address is unique and does not change and will enable you to -

  • Connect to your computer from anywhere in the world
  • Run your own email server (and associate it with your domain name)
  • Point domain names to your servers and equiptment
  • Set up your own secure Virtual Private Network
  • Run your own website and FTP server
  • Run CCTV off your network

1 static IP address - £5.50 

5 static IP addresses - £11.00 

Why BT Business?

Free router with all options
Free BT Wi-Fi included
24/7 technical support

FAQs

How long will it take to upgrade my broadband?

Upgrade from broadband to Infinity (fibre)
5 days

Upgrade from Standard broadband to Unlimited or Premium broadband
As soon as you inform us about the change

Upgrade from Standard Infinity to Unlimited Infinity
As soon as you inform us about the change

Upgrade from Standard Infinity or Unlimited Infinity to Premium Infinity
5 days

Upgrade from BT home broadband to BT business broadband
5 days

Upgrade from BT home broadband + phone line to BT Business broadband + phone line
5 days

Switch broadband from another supplier
10 days

Switch broadband + phone line from another supplier
10 days

Install new phone line and broadband
10 days

When will I be able to get superfast fibre broadband?

Take a look at our fibre availability checker to see which of our fibre products are available at your premises.

If you’ve already done that and found that it’s not yet available, check the Openreach site to find out the superfast fibre broadband rollout plans for where you are.

How do I access the more than 5 million BT Wi-fi hotspots around the UK?

Select the BT Wi-fi network from the available networks on your device then login with your ‘@btconnect.com’ details (we gave you these when you joined us).

To make it really easy, there’s also a BT Wi-fi app.

Find out more with our BT Wi-fi FAQs and videos.

I’ve checked my availability and the prices have gone up for broadband. Why is that?

Our costs vary from place to place so depending on where your business is, you may see higher, or lower, prices.

Does ‘Unlimited’ really mean unlimited?

Yes!

How will you help me keep track of how much data I'm using?

If you’re on either of our limited services, BT Broadband (10GB limit) or BT Infinity (50GB limit), we’ll send you an email when you’re close to using 80% of your data allowance.

You can also keep an eye on your usage by logging into your My BT Business account. Then go to Manage Services and click on Broadband Checker.

Why not stop worrying about data usage altogether by upgrading to one of our Unlimited broadband or fibre options?

1. See what’s available by using our broadband and fibre checker

2. Use the Order now buttons to order the new broadband or fibre online

How do I buy more licences for my Microsoft Office 365 Business Essentials account?

Just call us on 0800 028 2075 and we’ll add more licences for you.

How easy is it to install fibre or broadband?

Very!

We do all the work at the exchange and in the street cabinet.

Depending on the product you order and the speeds available at your premises, you’ll either plug in the BT Hub yourself or we’ll send an engineer out to you.

The Hub comes with simple instructions so you shouldn’t have any problems. And if you’re an existing Infinity customer upgrading your package, you don’t need to do a thing – stick with your existing Hub, and we’ll take care of the rest.

Will I need a new router?

If you're an existing broadband customer and you've upgraded to superfast fibre broadband, we'll send you out a brand new Hub 5.

If you're an existing broadband or superfast broadband customer and you want to change your monthly subscription, but not the type of broadband (broadband or superfast broadband) you're using, then you can carry on using the Hub you already have. This saves you the hassle of installing a new one.

Things you need to know

Legal stuff

Terms and legal stuff for you to download. 

BT Business Broadband terms can be found at www.bt.com/terms under the Broadband and Internet Services dropdown in the menu.

Support

All of our Unlimited and Premium subscriptions come with Prompt Care service as standard.

This means that in the unlikely event that you have a problem, if you report it before 6pm we’ll aim to fix it by the end of the next working day, Monday to Saturday.

If we're late in fixing the fault, you may be eligible to claim £25 off your next bill through our Customer Service Compensation Scheme.

Here's the detail:

We aim to fix faults reported Monday to Saturday by 23.59 on the next working day.

The broadband Customer Service Compensation Scheme covers BT Business Broadband Unlimited, BT Business Broadband Premium, BT Business Infinity Unlimited and BT Business Infinity Unlimited.

You must have reported the fault to us (and have a fault reference number).
Make sure you claim within 90 days of us fixing the fault.
If your claim is successful, we'll credit your next bill with £25.
Check the full details of the scheme if you want to know more (and to read about the exclusions to it).
If you choose one of our plans with a data allowance: BT Business Broadband or BT Business Infinity, and you let us know there's a problem before 6pm, we'll aim to get it fixed within two working days.

Engineer appointments

If an engineer needs to visit your premises, you'll be able to choose an appointment between 8am and 1pm or between 1pm and 6pm, Monday to Friday. We don't make appointments for bank holidays.

The engineer will arrive to start the work during these times. They may not finish the work until after the end of the time slot.

If we don't need to send an engineer, your fibre broadband will start working at some point before midnight on the day of activation (we'll tell you about that when you place your order).

See our terms & conditions

FREE unlimited access to over 5 million wi-fi hotspots around the UK

You can start using the BT Wi-fi hotspots as soon as you’ve confirmed your order (that's right: you don't even need to wait for us to install your broadband!).

Just login with your '@btconnect.com' details and you'll be away.

99.99% reliability

Network reliability as of March 2015.

Microsoft Office 365 Business Essentials licence included as standard for the length of your contract with Broadband Premium, Infinity Unlimited and Infinity Premium subscriptions

BT Business Broadband Premium, BT Business Infinity Unlimited, BT Business Infinity Premium all include one user licence for Microsoft Office 365 Business Essentials at no extra cost for the length of your contract. Read more about it here. This gives you access to Professional Office applications online, so you can create and access documents and business-class email securely anytime, anywhere - on any device.

Because Office 365 is run from the cloud you won't need to worry about updating to a new version - ever. All that is taken care of, so you'll know you're always using the most up-to-date versions of programs like Word and Excel.

You can easily upgrade to Microsoft Office 365 Business Premium for just an extra £4 each month. You can add more licences for either Microsoft Office 365 Business Essentials or Microsoft Office 365 Business Premium if you need to.

Extra IT support with Tech Heads with Premium products

You'll get BT Tech Heads included as standard with BT Business Broadband Premium and BT Business Infinity Premium, giving you technical support on a wide range of IT issues for up to 3 computers. This is on top of the Prompt Care you'll receive for any broadband faults.

We can help you with a whole range of broadband and IT questions and issues. And when things get tricky, we can securely takeover your computer to sort out problems and show you what to do.

Tech Heads is available 24/7 and it’s free to call.

Tell me more about the speeds I can get with superfast fibre broadband

There are several factors that can affect your speed, including:

Distance between your premises and your telephone exchange
Distance between your installation point and the green cabinet in the street
The condition, length, and amount of your internal wiring
The equipment you're using
You'll get a more consistent speed with fibre broadband than you would with standard broadband.

Speed may vary at certain times. See our terms & conditions for details.

BT Business Infinity and BT Business Infinity Unlimited

Speeds based on BT Infinity and BT Infinity Unlimited average customer speeds and UK average standard (ADSL) broadband speed from Ofcom broadband research conducted in May 2013, and published in the August 2013 Ofcom report.

BT Business Infinity Premium

Speeds based on BT Infinity Premium average customer speeds and UK average standard (ADSL) broadband speed from Ofcom broadband research conducted in May 2013, and published in the August 2013 Ofcom report.

What you need to get online with superfast fibre broadband

To get superfast fibre broadband you’ll need a BT phone line. If you've already got standard broadband installed on it we'll just upgrade the service to superfast fibre broadband, if it's available.

The UK's favourite business broadband

Based on market share. Business broadband market size taken from Ofcom Communications Market Report 2013 - 1st August 2013.

Contact us

Our chat agents are based in the UK

Tuesday-Thursday, 8am-7.30pm - Monday & Friday, 8am-6pm - Saturday, 9am-12 noon

Chat is open from: / Monday - Friday

Open a sales chat
Chat is closed

Tuesday-Thursday, 8am-7.30pm - Monday & Friday, 8am-6pm - Saturday, 9am-12 noon

Chat is open from: / Monday - Friday