BT Business Hub 5

Ready to upgrade your business broadband or fibre?

There are many reasons to upgrade your internet connection.

If you’re a small business, based at home and relying on consumer broadband, now might be the time that you need the assurance and reliability of business broadband.

Or maybe you’re using broadband more than you expected so you want to upgrade to unlimited business broadband. And if BT Infinity business fibre has just arrived in your area you’ll likely be itching to trade-up to superfast broadband, especially as you'll get up to 76Mbps.

Whatever the reason, we make upgrading really simple. Just check your phone number, see what you can get, and order what you want. And don’t worry about waiting until your contract runs out before you upgrade: you can do it whenever you want without any penalties.

Upgrade your broadband and we’ll wipe the slate clean and start you off with a new contract.

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What's the difference?

  • Broadband

    Business broadband is all you need for email access and internet browsing (as long as you don't use a lot of data).

  • Fibre broadband

    You'll need Infinity business fibre broadband to use cloud applications, video-conferencing, and to transfer large data files quickly.

  • Leased line

    A leased line is a private line with guaranteed speeds and reliability, essential for when internet access is critical to your business.

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At the moment this product is not available in your area At the moment Fibre is not available in your area - go to the

All options are based on a 24 months and exclude VAT. 12 month options are available when you order.

Included as standard

BT Business Smart Hub

Connect your office and enabled devices to the internet with the new BT Business Smart Hub. And rely on our strongest and most efficient wi-fi signal ever.

Smart Scan technology will always find you the best connection. And the BT Business Smart Hub is already set up for increases in network speed, upgrades and more devices as they become wi-fi enabled. So you get the performance you can count on, now and in future.

More about Smart Hub

(There’s an £8.50 delivery charge).

Access to 5 million BT Wi-fi UK hotspots

Get free, unlimited data when you're connected to a BT Wi-fi hotspot.

As the account holder, you get one free BT Wi-fi unlimited subscription - worth £15 a month - which you can start using as soon as you get your order confirmation (that’s right: before we’ve even connected your broadband!).

BT Wi-fi hotspots are available in places like cafés, hotels, pubs, city centres and many independent businesses. Find your nearest BT Wi-fi hotspots

We’ve got hotspots all over the UK, including at:

- Thistle, Hilton, and Hastings hotels
- Starbucks, coffee shops, railway stations, and shopping areas
- Conference centres, exhibition venues, and law courts
- Airport terminals and lounges (Etihad Airways, American Airlines, and Flybe for example)
- Welcome Break motorway service stations

Guest Wi-Fi - NEW

Free wi-fi for your customers and clients – plus speeds and security are protected for you. People love free wi-fi. Give it to them.

More customers are more likely to visit a business with free wi-fi. It’s time for you to get the benefits with Guest Wi-Fi:

- Create a Guest Wi-Fi network for up to 13 people at the same time
- No extra charges for you or your guests
- Guest Wi-Fi on our Smart Hub comes ready and waiting to be switched on
- To Protect your speed – it stays as fast as ever
- Safe for everyone – Guest Wi-Fi blocks illegal content for peace of mind
- Your private network stays private – your guests can’t access your data
- Happy customers stay longer and return more often – a real boost to your business

Give your guests free wi-fi. Watch your business grow. 

More about Guest Wi-Fi

Broadband support 24/7

Support for your broadband 24 hours a day; online self-help tools, reporting, tracking, and FAQs.

Even with our network reliability, things can go wrong. On the rare occasion this happens, there are many ways we’ll be there to support you.

- Support centres are available 24/7 and free to call
- Online chat is available 8am to 8pm Monday-Friday
- Fault reporting and tracking are always available online
- The Help section of our website has answers to many frequently asked questions
- See if other customers can help on our community support forum

If we can’t help you remotely, we can send one of our engineers to fix it.

- Standard broadband or Infinity options - we'll aim to fix your fault within 2 working days of you reporting the fault to us
- Unlimited and Premium broadband or Infinity options - we'll aim to fix your fault by the end of the next working day
- Basic phone line with standard care – we’ll aim to fix your fault by the end of the second working day after you’ve told us about the fault

The response times shown here assume that you report the fault to us (either online or by phone call) before 9pm on a working day.

Unlimited data

Download and upload as much as you like – there are no data limits with these BT business broadband products.

Upgrade your broadband at any time

Change to any available superior service in your area, anytime you want.

If you are in a non-fibre area and you’re currently on standard broadband, you can upgrade to fibre as soon as it’s available at your address.

Upgrades are subject to standard BT terms & conditions.

Included with Premium services

BT Device Protection by Symantec

Protect your business on any device, anywhere. Internet security and anti-virus protection for PCs, Macs, tablets and smartphones.

Why would I want BT Device Protection?

It gives your business vital online protection for three devices on each user licence. You can keep your systems and data safe and protect your business from the thousands of threats that appear on the internet every day.

Rely on the same best-in-class security used to protect the largest enterprises.

With Premium Broadband or Premium Infinity, you get BT Device Protection (one user licence) worth from £4.99 a month included for the length of your broadband contract.

Supported browsers

- Internet Explorer 9.0 and higher
- FireFox 47.x
- Chrome 53.x
- Edge 1.0
- Safari 7 and higher

System requirements

- Windows 7 and higher
- Mac OS X 10.9 and later
- iOS 8.x and later
- Android 4.2+

From £4.99 a month for each user licence (covering three devices)

More about BT Device Protection

Static IP address

If you’re running servers, websites, or FTP hosting, you’ll need one of these.

A static IP address is unique and does not change and will enable you to:

- Connect to your computer from anywhere in the world
- Run your own email server (and associate it with your domain name)
- Point domain names to your servers and equipment
- Set up your own secure Virtual Private Network
- Run your own website and FTP server
- Run CCTV off your network

1 static IP address - £5.50 a month (free with premium packages).

5 static IP addresses - £11.00 a month.

PC and Mac support 24/7

Our IT experts – the BT Tech Heads – can give you 24 hour technical support on broadband and IT issues for up to 3 computers (PCs or Macs).

And when things get tricky, the BT Tech Heads can securely take over your computer to sort out problems and show you what to do.

Our UK-based team’s ready to help 24 hours a day – call free any time.

BT Sport app for smartphone and tablet

Enjoy the BT Sport app, for your personal, non-commercial viewing of unmissable live sport on your smartphone or tablet.

The BT Sport app is available to new BT Business customers taking Premium Broadband, Unlimited Infinity or Premium Infinity.

- Get all the BT Sport channels plus Box Nation
- Watch exclusive live sporting action including Premier League, UEFA Champions League and Aviva Premiership Rugby
- Available on iOS, Android and Windows 10 smartphones and tablets (can’t view on a TV or web browser)
- Download the app and sign in using the BT ID and password we’ll send you, once your broadband is installed.

Optional extras

Microsoft Office 365 with 1TB of cloud storage

Access to Office applications online so you can create and access documents anytime, anywhere on any device.

You'll get:

- 1TB of storage for your documents with Onedrive for business
- Business-class email with 50GB storage
- Access to Professional Office applications online so you can create and access documents anytime, anywhere on any device

More about Office 365

Mozy Backup

Automatic online backup/recovery protection for laptops and desktops.

Why would I want Mozy Backup?

- Protects your data in high-security data centres
- You won’t lose any data due to viruses, floods, fires or theft
- Easy to manage and configure
- It's an award-winning product used by 100,000 businesses
- Simple, automatic, and secure

In a nutshell

If you’ve got Windows or Mac machines and you’re not backing them up, you need Mozy Backup – today.

It’s available in 10GB, 50GB, and 100GB options, which you can choose as you place your broadband, fibre or package order.

More about Mozy Backup

IT Support for PCs, Macs, devices and servers 24/7

Technical support for your broadband, PCs, Macs, smartphones, tablets, servers and software, 24 hours a day.

Based in the UK, our Enhanced IT Support works like your own remote IT department. You get help and guidance without having the expense of employing, training, and paying for your own IT experts.

- Support for your software and hardware: PC, Mac, smartphones and tablet
- Virus removal
- Reinstall and upgrade of your operating system
- Application support for your BT Business Apps subscriptions

Monthly cost for 5 devices - £7.50 a month.

More about IT Support

Why BT Business?

New Smart Hub free – for our most powerful business wi-fi signal yet
Free BT Wi-fi included, access to over 5 million BT Wi-fi UK hotspots
24/7 technical support from our UK-based agents, and free to call

FAQs

How long will it take to upgrade my broadband?

Upgrade from broadband to Infinity (fibre)
5 days

Upgrade from Standard broadband to Unlimited or Premium broadband
As soon as you inform us about the change

Upgrade from Standard Infinity to Unlimited Infinity
As soon as you inform us about the change

Upgrade from Standard Infinity or Unlimited Infinity to Premium Infinity
5 days

Upgrade from BT home broadband to BT business broadband
5 days

Upgrade from BT home broadband + phone line to BT Business broadband + phone line
5 days

Switch broadband from another supplier
10 days

Switch broadband + phone line from another supplier
10 days

Install new phone line and broadband
10 days

When will I be able to get superfast fibre broadband?

Take a look at our fibre availability checker to see which of our fibre products are available at your premises.

If you’ve already done that and found that it’s not yet available, check the Openreach site to find out the superfast fibre broadband rollout plans for where you are.

How do I access the more than 5 million BT Wi-fi hotspots around the UK?

Select the BT Wi-fi network from the available networks on your device then login with your ‘@btconnect.com’ details (we gave you these when you joined us).

To make it really easy, there’s also a BT Wi-fi app.

Find out more with our BT Wi-fi FAQs and videos.

I’ve checked my availability and the prices have gone up for broadband. Why is that?

Our costs vary from place to place so depending on where your business is, you may see higher, or lower, prices.

Does ‘Unlimited’ really mean unlimited?

Yes! You enjoy unlimited data usage with these BT business broadband products.

How will you help me keep track of how much data I'm using?

If you’re on either of our limited services, BT Broadband (10GB limit) or BT Infinity (50GB limit), we’ll send you an email when you’re close to using 80% of your data allowance.

You can also keep an eye on your usage by logging into your My BT Business account. Then go to Manage Services and click on Broadband Checker.

Why not stop worrying about data usage altogether by upgrading to one of our Unlimited broadband or fibre options?

1. See what’s available by using our broadband and fibre checker

2. Use the Order now buttons to order the new broadband or fibre online

How do I buy more licences for my Microsoft Office 365 Business Essentials account?

Just call us on 0800 028 2075 and we’ll add more licences for you.

How easy is it to install fibre or broadband?

Very!

We do all the work at the exchange and in the street cabinet.

Depending on the product you order and the speeds available at your premises, you’ll either plug in the BT Hub yourself or we’ll send an engineer out to you.

The Hub comes with simple instructions so you shouldn’t have any problems. And if you’re an existing Infinity customer upgrading your package, you don’t need to do a thing – stick with your existing Hub, and we’ll take care of the rest.

Will I need a new router?

If you're a new customer, or you're an existing broadband customer and you've upgraded to superfast fibre broadband, we'll send you a brand new BT Business Smart Hub.

If you're an existing broadband or superfast broadband customer and you want to change your monthly subscription, but not the type of broadband (broadband or superfast broadband) you're using, then you can carry on using the hub you already have. This saves you the hassle of installing a new one.

Things you need to know

Legal stuff

Terms and legal stuff for you to download. 

BT Business Broadband terms can be found at www.bt.com/terms under the Broadband and Internet Services dropdown in the menu.

Support

All of our Unlimited and Premium subscriptions come with Prompt Care service as standard.

This means that in the unlikely event that you have a problem, if you report it before 6pm we’ll aim to fix it by the end of the next working day, Monday to Saturday.

If we're late in fixing the fault, you may be eligible to claim £25 off your next bill through our Customer Service Compensation Scheme.

Here's the detail:

We aim to fix faults reported Monday to Saturday by 23.59 on the next working day.

The broadband Customer Service Compensation Scheme covers BT Business Broadband Unlimited, BT Business Broadband Premium, BT Business Infinity Unlimited and BT Business Infinity Unlimited.

You must have reported the fault to us (and have a fault reference number).
Make sure you claim within 90 days of us fixing the fault.
If your claim is successful, we'll credit your next bill with £25.
Check the full details of the scheme if you want to know more (and to read about the exclusions to it).
If you choose one of our plans with a data allowance: BT Business Broadband or BT Business Infinity, and you let us know there's a problem before 6pm, we'll aim to get it fixed within two working days.

Engineer appointments

If an engineer needs to visit your premises, you'll be able to choose an appointment between 8am and 1pm or between 1pm and 6pm, Monday to Friday. We don't make appointments for bank holidays.

The engineer will arrive to start the work during these times. They may not finish the work until after the end of the time slot.

If we don't need to send an engineer, your fibre broadband will start working at some point before midnight on the day of activation (we'll tell you about that when you place your order).

See our terms & conditions

BT Sport app

The BT Sport app is only available to new BT Business customers taking a Premium Broadband, Unlimited Infinity, or Premium Infinity service, either as a standalone purchase or as part of a package with a BT Business phone line.

BT Sport content is subject to change at any time.

The app is available for personal, non-commercial use and will only work on iOS 7 and above, Android OS 4.1, and Windows 10 smartphones and tablets. You can use the app to stream BT Sport programming on a maximum of two compatible devices at the same time.

See our terms and conditions.

FREE unlimited access to over 5 million wi-fi hotspots around the UK


You can start using the BT Wi-fi hotspots as soon as you’ve confirmed your order (that's right: you don't even need to wait for us to install your broadband!).

Just login with your '@btconnect.com' details and you'll be away.

99.99% reliability

Network reliability as of March 2015.

Microsoft Office 365 Business Essentials licence included as standard for the length of your contract with Broadband Premium, Infinity Unlimited and Infinity Premium subscriptions

BT Business Broadband Premium, BT Business Infinity Unlimited, BT Business Infinity Premium all include one user licence for Microsoft Office 365 Business Essentials at no extra cost for the length of your contract. Read more about it here. This gives you access to Professional Office applications online, so you can create and access documents and business-class email securely anytime, anywhere - on any device.

Because Office 365 is run from the cloud you won't need to worry about updating to a new version - ever. All that is taken care of, so you'll know you're always using the most up-to-date versions of programs like Word and Excel.

You can easily upgrade to Microsoft Office 365 Business Premium for just an extra £4 each month. You can add more licences for either Microsoft Office 365 Business Essentials or Microsoft Office 365 Business Premium if you need to.

Extra IT support with Tech Heads with Premium products

You'll get BT Tech Heads included as standard with BT Business Broadband Premium and BT Business Infinity Premium, giving you technical support on a wide range of IT issues for up to 3 computers. This is on top of the Prompt Care you'll receive for any broadband faults.

We can help you with a whole range of broadband and IT questions and issues. And when things get tricky, we can securely takeover your computer to sort out problems and show you what to do.

Tech Heads is available 24/7 and it’s free to call.

Tell me more about the speeds I can get with superfast fibre broadband

There are several factors that can affect your speed, including:

Distance between your premises and your telephone exchange
Distance between your installation point and the green cabinet in the street
The condition, length, and amount of your internal wiring
The equipment you're using
You'll get a more consistent speed with fibre broadband than you would with standard broadband.

Speed may vary at certain times. See our terms & conditions for details.

BT Business Infinity and BT Business Infinity Unlimited

Speeds based on BT Infinity and BT Infinity Unlimited average customer speeds and UK average standard (ADSL) broadband speed from Ofcom broadband research conducted in May 2013, and published in the August 2013 Ofcom report.

BT Business Infinity Premium

Speeds based on BT Infinity Premium average customer speeds and UK average standard (ADSL) broadband speed from Ofcom broadband research conducted in May 2013, and published in the August 2013 Ofcom report.

What you need to get online with superfast fibre broadband

To get superfast fibre broadband you’ll need a BT phone line. If you've already got standard broadband installed on it we'll just upgrade the service to superfast fibre broadband, if it's available.

The UK's favourite business broadband

Based on market share. Business broadband market size taken from Ofcom Communications Market Report 2013 - 1st August 2013.

Contact us

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