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Things to consider when choosing broadband
BT Business Smart Hub 2
Packed with clever features, our latest Smart Hub 2 gives you or strongest ever Wi-Fi signal, so you can take your business further. Included with Essential and Enhanced business broadband.
BTnet – choose speeds up to 10Gbps on your own dedicated leased line
You’ll get fast, symmetric upload and download speeds, ultra-low latency and the option to grow your bandwidth with your business.
Things you need to know
Prices exclude VAT of 20%. Your bundle service is subject to terms and conditions found under the BT Bundles heading at business.bt.com/terms under the Broadband and Internet dropdown.
You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full monthly bundle price – see Section 59, Part 2 of the BT Price List found at bt.com/pricing
BT broadband unbreakable business wi-fi offer
Offer available 5 September to 2 October 2022. New customers only. £384 saving based on standard price of £49.95/month over a 2-year contract. Price excludes 20% VAT, £9.95 hub delivery charge and £10 broadband connection charge. Standard £49.95 applies from month 25. All monthly prices shown increase from April with inflation, plus 3.9%. Read the BT bundle terms for your broadband service (PDF, 140KB)
You will incur a £125 charge for a new line or £40 for reactivation of an existing line or for taking over a working line. There is no charge to switch your line to BT from another supplier. Depending on your site and subject to any survey, you may incur excess construction charges – see Section 45, Part 1 of the BT Price List found at bt.com/pricing
Business broadband discounts
These offers are for new and renewing customers taking one of the eligible phone line, broadband, and calls packages. The offers are not available to customers who are regrading their business broadband; moving from BT’s home broadband service to business broadband; or starting a new contract on their existing business broadband service.
Customers with an existing business phone line can only buy a discounted package if the line does not already have broadband on it. Those customers will start a new contract on their existing phone line when they buy a discounted package.
Termination of existing PSTN service
By signing up to a new Cloud Voice Express service, your existing BT PSTN service will terminate. Once terminated, BT may not be able to re-instate your PSTN service on the same commercial terms or prices as you may previously have had.
Minimum Guaranteed Download Speed (Speed promise)
Before your service starts, we will provide you with the Minimum Guaranteed Access Line Speed and an estimate of the upload and download you may expect. If after 10 days from the start of your service your speed is regularly at or below this speed, you may contact BT and BT will try to fix it. If BT is unable to fix it within 30 days, you can terminate your service without paying any charges (other than for any service already received) but you must return any BT Hub. See business.bt.com/terms under the Broadband and internet section for more information.
Cloud Voice Express does not guarantee the ability to make calls to emergency services at all times.
Digital phone line bundles only available from BT
Correct as at 24 June 2019.
BT Business Broadband
BT Business Broadband requires a BT Business phone line. You’ll need to sign-up to a minimum contract. Terms and conditions apply. See bt.com/terms under the Broadband and Internet Services section for more information.
We have a compensation scheme for those rare occasions where something goes wrong, and there are delays in putting it right. See information on compensation scheme at business.bt.com/compensation-scheme/
4G Assure and ‘always connected guarantee’
Included with Enhanced bundles only.
If your BT Business Broadband service fails, BT will automatically restore your broadband service through our 4G Assure service. 4G Assure works over copper, fibre and static IP.
The automatic switch over to 4G is subject to you having adequate 4G signal and power at your site and 4G broadband speeds may vary. 84% UK 4G coverage as of December 2019.
We deliver 4G Assure the next day if your order is placed by 12pm Monday to Friday and you pass credit checks.
Orders placed at the weekend will be delivered on Tuesday, or Wednesday for bank holidays.
If your 4G Assure service fails to activate within 30 minutes of you reporting a fixed line fault to us, leaving you without a broadband connection, you may be eligible to receive £25 compensation.
To be eligible for compensation you must report a fixed line failure in the correct manner.
You’re restricted to one compensation claim per month. Compensation will be paid once the fixed line fault is resolved.
“Best Customer Solution 2019” is a trade mark of the Internet Services Providers’ Association, used under licence.
The speed ranges we show are estimates based on business peak time between 12.00 and 14.00. The estimates take into account congestion on the network at these times. Your actual broadband speeds depend on a number of factors, including distance from the exchange, your equipment, the quality of your line, the number of people connected at the same time, and whether wi-fi is being used. It can take up to 10 days for your line to settle at its maximum stable speed.
UK’s largest wi-fi network
You can get onto our wi-fi as long as you're in one of our wi-fi hotspots and your device has wireless internet.
Unlimited calls plan
Calls to UK landlines and mobiles are free for up to an hour. If your call lasts longer than an hour then you pay by the minute. Simply hang up the call and call back within each hour. You'll find the call rates to UK landlines, mobiles and international destinations in Section 56, Part 18, Subpart 12 of the BT Price List. See your terms and conditions for more information found at business.bt.com/terms under the ‘IP Communications’ heading.
Upgrade at any time
See terms and conditions at business.bt.com/terms
Several factors can affect your speed (such as distance to the street cabinet). To check the speed at your location visit: business.bt.com/products/broadband-and-internet/deals. Not all lines in Ultrafast enabled areas can support the Ultrafast service.
Hybrid Backup and Always Connected Guarantee
89% UK availability. 4G coverage required. 4G connection takes 95-127 seconds on average.