Skip to main content
Setting up your BT Business Smart Hub 3 (FTTP) | BT Business
not-authored-help-and-support
Help & Support Banner

Your BT Business Smart Hub 3 guide

Find our tips to get the most from your BT Business Smart Hub 3, from setting it up to fixing problems, you’re in the right place.

What do you need help with?

What do you want help with?

Setting up your Smart Hub 3 (FTTP)

Ordered Fibre To The Premises (FTTP)? Then you'll need to connect it to your Openreach modem (also known as an Optical Network Terminator or ONT) using your hub’s WAN input port.

If an engineer is setting up your broadband:

To help make setting up as easy as possible, read our guide to prepare for your engineer visit. Then let your engineer take care of everything. Just have your hub ready for when they arrive.

If you've ordered a Hybrid Connect device then you can get connected and online straight away. Just plug in your hub, following the steps below, and add your device as shown on the packaging or read the setting up Hybrid Connect page.

Or install it yourself by following these 6 easy steps:

1. Remove your old hub

If you already have a hub, you'll need to switch it off and unplug it before you can install your new Business Smart Hub 3.

Unplug your old hub

2. Connect to your hub’s Ethernet cable

Use the red end of the Ethernet cable supplied and connect one end to the WAN port on your hub, and the other to a port on your Openreach modem.

Connect to your hub’s Ethernet cable

3. Plug in your hub

Only using the power supply that came with your hub, connect the power cable to the hub, and plug it in at the wall.

First put together all parts of the power plug. Then plug it into the mains

4. Switch on your hub

Use the power button on the back of the hub to switch it on.

Switch on the hub using the power button, which you'll find on the back at the bottom-right of the hub

5. Wait for a solid indigo light

When the hub is ready the light will turn from green to solid indigo. The first time you switch it on and connect, it'll automatically restart after a few minutes. If your hub is showing a different colour or no colour at all, use our ‘What do the lights on your hub mean’ guide to find out what this means.

6. Connect to the internet

You can find your network and wi-fi password on the back of your hub and manually type this in (it’s case sensitive). Or you can scan the QR code on the back of your hub which will do this automatically for you.

Your BT Business Broadband and Smart Hub 3 will now be set up.

If you've got Hybrid Connect you'll need to set it up.

Set up Hybrid Connect

Setting up Hybrid Connect is straightforward. You’ll need to do this to get the best performance from Hybrid Backup and Hybrid Speed Boost.
Did this help?

Additional support