Setting up your Smart Hub 2

Setting up your Hub is straightforward. Watch this short video or follow the steps below.

Ordered a Hybrid Connect device? Then you can get connected and online straight away without your broadband being activated. Just plug in your hub and add your Hybrid Connect as shown in the Hybrid Connect packaging and in the help guide.

1. Remove your old hub

You’ll need to turn off and unplug your existing hub, if you have one before you can install your new Business Smart Hub 2.

2. Check your phone socket

Use the master phone socket to make sure you get the best broadband connection.

Check your master socket and use a filter to connect your Hub if the socket only has one port

3. Plug your hub into your phone socket

Plug one end of your broadband cable (the one with grey ends) into your new hub and the other into the master socket or filter (if using one).

Plug your Hub into your master phone socket or filter

4. Plug in your hub

Slide the two parts of the hub's power plug together until they click into place, connect the power cable to the hub, and then plug it in at the wall.

Put together two parts of the Hub's power plug and plug it into the master socket

5. Switch on your Hub

Using the power button on the back of the hub to switch it on.

6. Wait for a solid blue light

When the hub is ready the light will turn solid blue. This can take a few minutes, so why not make yourself a cup of tea in the meantime.

Wait for a solid blue light on the Hub when connected

7. Scan the QR code

Scan the square code on the back of your hub to automatically enters your network and admin passwords. You can do this manually if you prefer.

Scan the QR code on the back of your Hub or connect manually

8. Get the BT Business app

Your BT Business app can help you set up your Smart Hub 2. Download the BT Business app from the App Store or Google Play today, or scan the QR code to download directly.

Or text App to 81192 to download straight to your device.

If you've got Hybrid Connect you'll need to set it up:

Set up Hybrid Connect

You’ll need to do this to get the best performance from Hybrid Backup and Hybrid Speed Boost.

Getting started with your BT Business products

What do you need help with?