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Your BT Business Smart Hub 2 guide

Find our tips to get the most from your BT Business Smart Hub 2, from setting it up to fixing problems, you’re in the right place.

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Set up and assign multiple Static IP addresses on the Smart Hub 2

If you have a single Static IP there's no need to configure your hub. The address is obtained automatically from the connection.

To use multiple Static IP addresses, you must have signed up for them when you ordered your BT Business Broadband service, or subscribed to them through your My BT Business account.

Enabling multiple Static IP addresses

From the Hub Manager home page, go to:

  1. Advanced Settings
  2. Static IP (below the Firewall tile)
  3. When prompted, enter the admin password and click OK
  4. Switch On the toggle switch next to Static IP
  5. Enter the correct Router address for your static range
  6. Select the correct Subnet mask for your IP range from the menu:

    If you're paying for 5 static IP addresses, select 255.255.255.248
    If you're paying for 13 static IP addresses, select 255.255.255.240

  7. Click Save and when Changes saved is displayed you can proceed to setup Static IPs on your connected devices

How do I assign Static IP addresses to a device?

From the Hub Manager home page, go to:

  1. Advanced Settings
  2. Static IP
  3. When prompted, enter the admin password and click OK
  4. Select the device from the pop-up list
  5. Press Save
  6. Once the Static IP address is applied to your device, you'll need to reboot the device so that it picks up the new IP address from your hub

If your device is not set to obtain an IP address automatically i.e. The address assignment is set to static instead of DHCP then the hub can't apply an IP using this method. In this case you should specify an IP address from the usable range, on your device directly. Use the Router address and subnet mask supplied with your IP range.

You'll find instructions on removing Static IPs in How do I remove Static IP addresses from my Business Hub?

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