If you're downgrading from a single static IP address to a dynamic IP address and have been notified that your downgrading order is complete, reboot your BT Business Hub 3/5. The correct settings for the new dynamic IP address are automatically applied.

If you're downgrading from multiple static IP addresses to either a single static or dynamic IP address, you'll need to reconfigure your hub.

With the hub connected, open a web browser.
In the address bar, enter //btbusinesshub.home to open the Hub Manager.
When the browser opens select Settings, enter the admin password (see the card on the back of your hub), and press OK.
Select Advanced Settings and then Continue to Advanced Settings.
From the Menu, select Static IP.
Set the Static IP address: option to ‘Off’ and press Apply to save the setting.

How do I remove static IP addresses from my Business Hub?

Business Hub 2700 or 2701

Business Hub 3 and Business Hub 5

Business Smart Hub (Hub 6)

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Managing your IP address after an account upgrade

Additional support