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What is Operator Connect?
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Your guide to Microsoft Teams Operator Connect

I need...

  • Administrator support

  • User support

What do you need help with?

  • Getting started

  • Managing calls

  • Voicemail

  • About Operator Connect

  • Emergency location settings (US and Canada)

Get help

What is Operator Connect?

Operator Connect lets you keep your number, and make and receive calls, all from within Microsoft Teams.

Unlike complex on-site phone systems, you can get up and running quickly and easily and manage calling all in one place.
 

Why Operator Connect with BT?

A simpler way to enable calling. All your calling runs in the cloud, managed by your operator. There’s no hardware to install, look after, or replace.

Simple to use. With no need for on premises phone systems or SIP trunks, you can use Teams as your single calling platform. Manage numbers, users and call routing straight from the Teams Admin Centre.

Fast and easy to set up. Operator Connect removes the need for complex phone systems or specialist setup, meaning you can get up and running quickly.

Flexible calling. Users can make and receive calls from anywhere on their laptop, mobile or desk phone.

Easy to scale and manage. Add or remove numbers and users as your business changes – all from the cloud, without disruption.

Powered by BT’s secure, reliable network. Operator Connect uses BT’s carrier grade voice network to deliver high-quality calling inside Microsoft Teams. You get dependable performance, clear pricing and expert support, all backed by one of the UK’s most trusted providers.

Got questions about Operator Connect? Contact BT.
 

Key features of Operator Connect

Reliable calling. Enjoy high-quality voice services delivered by one of Microsoft’s leading cloud solutions partners

Advanced calling features. Including voicemail, call queues, auto attendants, and call forwarding to help improve productivity.

Easy phone number management. Assign, port, or remove numbers directly in the Teams Admin Centre.

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