Training for BT Cloud Voice
BT Cloud Voice is our hosted VoIP phone system that combines all the features of a traditional phone system with the flexibility of the cloud.
Got Cloud Voice in your workplace? Whether you’re hoping to bring new employees up to speed or just want to maximise all of Cloud Voice’s capabilities, learn more about our training options and how you can access them.
Already purchased training? Log in now
Cloud Voice customers who have purchased training have unlimited 24/7 access to tutorials, videos and training materials. Provided by our training partner iTEL on the ucSKILLs website, there’s guidance on using every Cloud Voice calling feature, site visits, 121 Guru sessions and more.
Not logged in before?
If you’re the main admin user, you can get your colleagues set up online quickly. You’ll have received a welcome email from iTEL soon after you purchased your training – this will guide you on how to register for iTEL’s online ucSKILLS platform.
How to purchase Cloud Voice training
Investing in a Cloud Voice training package with our partners iTEL (PDF, 240KB) can help your business unlock key features, get your users adopting the functionality and help you see return on your investment.
There are a few ways you can purchase training:
Contact us via our dedicated Cloud Voice page
Go to our Cloud Voice page and tap Get in touch to find the right phone number for your business. As well as phoning us directly, you can also arrange a call back or start a live chat.
Contact us via our buying support page
Alternatively, you can find all the contact options in the ‘Phone system sales’ section of our buying support page. Get in touch via phone or live chat.
Contact BT Local Business
If you originally purchased Cloud Voice through BT Local Business, you can contact your nearest team to purchase training.
Cloud Voice training options
Learn more about the training options we have available, including online and on-site courses.
For a more in-depth overview, check out our handy Cloud Voice training brochure (PDF, 507KB).
Online training courses we offer
On-site training courses
Frequently asked questions
Do I already have Cloud Voice training included in my package?
I have a question about my training package – who should I ask?
Get more help and support
Log in to the BT Cloud Voice Business Portal to learn more about Cloud Voice features, such as setting up Hunt groups, schedules and calling rules. You can also get help using the portal itself.
Once you’re logged in:
- If you’re using a mobile device, tap the three dots in the top right corner and select Help centre.
- If you’re using a desktop or laptop, tap the question mark in the top right corner, and select Help centre.
When you’ve accessed the help centre, you can browse help article topics, or search for them using our handy search bar.
You can also tap the Assist me icon for more support on using Cloud Voice features.