Configure Call Director for Cloud Voice

Call Director lets you make and receive calls to your Cloud Voice number on any device. You might hear this called fixed-mobile convergence, or FMC.

You can set up additional numbers (like your mobile number, for instance) that act as an extension to your Cloud Voice number and will ring alongside your Cloud Voice number when you get a call. We call these numbers ‘Call Director Locations’.

This offers a level of privacy by not showing the User’s personal details. Charges are billed back to the Company, rather than appearing on the User’s personal bill.

Webex works in a similar way, and may be a more user-friendly option. Visit Webex for BT Cloud Voice to learn more.

How do I configure a Call director portal?

1. Sign in to the BT Cloud Voice Business portal.
2. From the dashboard, select the Site that you wish to make changes to.
3. Select Features on the left.
4. In the Call director portal tile, click on the settings icon.
5. Select Add call director portal.
6. Enter all the required details.
   If you’re not using a BT Cloud Voice device, you’ll need to select a phone number.
7. From the drop-down menu, select who you wish to be able to access this portal - this sites’ users, or all the users for your company.
8. Click Save.

The portal is now set up. Next, you’ll need to set up each user who will have access to the portal.

How do I configure a Call director for Users?

1. Sign in to the BT Cloud Voice Business Portal.
2. From the dashboard select Users (across the top).
3. Search for the user and click the settings icon.
4. Select Features on the left.
5. In the Call director portal tile, click on the settings icon.
6. Click Add call director location.
7. Enter the number you want to make and receive calls on – this can be a mobile or landline.
8. Click Save.
9. Once set-up, click the settings icon beside the number.
10. Tick the box beside Use location for making, receiving and moving calls.
11. Click Add rule.
12. Here you can apply a time schedule that will determine when calls ring on the location number. If you don’t create a rule here, the calls will not ring on the location number.
13. Click Continue.
14. Choose if you want all numbers to ring on the location number, or specified numbers only. You can add up to 12 numbers.
15. Click Save.

Now this is set up, when a call comes into your business the phone will ring as normal, and your location number will also ring, during the scheduled times.

Making calls from your location number

To make a call from your location number, you’ll need to use your passcode:

1. Dial the number assigned to the Call director portal. You will hear an automated message: “Please enter your passcode, followed by the hash key”.
   If you’ve forgotten your passcode, see the “How do I reset my passcode? section below.
2. You will then hear “Please enter the destination digits”. This will be followed by a dial tone.
   Enter the number you wish to call, and you will then be connected.

When you make this call, it will show that you’re calling from the Site. The receiver of your call will see your group calling line ID as the display number.

How do I reset my passcode?

If you’ve forgotten you passcode or need to change it, follow these steps:

1. Sign in to the BT Cloud Voice Business Portal.
2. From the dashboard select Users (across the top).
3. Search for the user and click the settings icon.
4. Select Profile on the left.
5. Under credentials, click Change passcode.
6. Enter your new passcode.
7. Click Save.

Please note, resetting the passcode, will also reset the passcode for all features this user may use e.g. the Cloud Voice portal.