Call Notify for BT Cloud Voice and how to use it

Call Notify is a feature available in BT Cloud Voice for users with a Collaborate or Connect licence. It enables you to receive an email alert when you get a call from a specific phone number. This is useful if you want to track calls from certain numbers at set times and want an alert if they call.

How to set up Call Notify for Cloud Voice

1. Log in to the BT Cloud Voice Business Portal.
2. From the dashboard select Users (across the top).
3. Search for the user and click the settings icon.
4. Select Features on the left.
5. In the Call notify tile, click the settings icon.
6. Click Add email, then enter the email address you want call notifications to go to then click Save.
7. Click Add rule.
8. Name the rule and apply a time schedule - see below for how to set a schedule up, if you need help with this.
9. Click Continue.
10. Select All phone numbers to get a notification for all calls that come in to this user or select Selected phone numbers.
11. If you selected, Selected phone numbers, enter the number you wish to be notified of - you can add up to twelve numbers. You can also tick the box to be notified of Private numbers and Unknown numbers.
12. Click Save.
    

How to set up a time schedule

1. Log in to the BT Cloud Voice Business Portal.
2. From the dashboard, select Sites.
3. Select the site for which you want to create a schedule.
4. Select Features from the left-hand menu.
5. In the Schedules tile, click the settings icon.
6. You’ll now be able to view any existing schedules you’ve created.
7. Select Edit to change an existing schedule, or use Add schedule to create a new one.
   

Find out more about Cloud Voice Time schedules.