Skip to main content
Answer Confirmation for Cloud Voice and how to use it | BT Business
not-authored-help-and-support
Help & Support Banner

Your guide to BT Cloud Voice

Get the best from BT Cloud Voice

Answer Confirmation for Cloud Voice and how to use it

Answer Confirmation for Cloud Voice and how to use it

Answer Confirmation works alongside the Simultaneous Ring, Sequential Ringing, and Call Director features. It prompts you to press a button on your mobile to confirm that you want to answer a call.

Why is this useful? Well, this stops calls falling into your mobile's voicemail when you've got a mobile included in one of the features above and the mobile is unable to answer the call (maybe it's turned off, your battery's flat, you can't get a signal, or you just don't want to answer a call).

When you answer a call, you'll hear a message: 'Please press any key to complete the call'. If you don't press a button, the call will go to your BT Cloud Voice mailbox (rather than your mobile voice mailbox).

BT Cloud Voice - Answer Confirmation (PDF, 426K)

Note: You may need Adobe Reader to view PDF documents.

Did this help?

Related Articles

Call Recording on Cloud Voice

With Call Recording on BT Cloud Voice, you can record calls and store them securely in the cloud. Read our user guides to see how to get the most from Call Recording on BT Cloud Voice.

BT Answer 1571

Discover BT Answer 1571, a free service if you have a BT Business phone line. Learn more about BT Answer 1571 a network-based answering service and learn how to fix any problems with it.

Additional support