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Call Recording on Cloud Voice

With Call Recording on BT Cloud Voice, you can record calls and store them securely in the cloud.

Both users and administrators can:

  • Access the Call Recording dashboard for a summary of recorded calls and data such as Calls By CategoryFrequent CallersCall By LocationAgent Summary, and more
  • Monitor and listen in to calls in near real time
  • Add a reference number to the recording
  • Add notes and comments – to help with staff coaching, for example
  • Choose from our options how long you want to keep the recordings before they're deleted automatically
  • Download and archive calls any time before they're deleted

To help you get the most from Call Recording on BT Cloud Voice, take a look at our user guides:

BT Cloud Voice Call Recording user guide (PDF, 1.5MB)

BT Cloud Voice Archive Scheduler user guide (PDF, 1MB)

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