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Cloud Voice Express user guide | BT Business
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Getting started with your BT Business products

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Using your Cloud Voice Express phone service

Cloud Voice Express is a digital line that works over the internet and gives you these great new features:

  • Make and receive calls from your business number on the go – using the Cloud Voice Express app.
  • Cut down on cold callers – block calls from withheld and specific nuisance numbers.
  • Set missed calls to divert to another number – so someone else can answer if you can't.
  • Easily manage features online through My Account.
  • Includes a new business phone .
  • Includes unlimited calls to UK landlines and mobiles (depending on your package).

Moving to Cloud Voice Express

Use My Account to manage Cloud Voice Express

Add additional Admins and Users for Cloud Voice Express

Finding your way around Cloud Voice Express

How to use analogue devices with Cloud Voice Express

Calling features in Cloud Voice Express

Manage which numbers ring on which phones

Divert calls

Use Do Not Disturb

Block incoming calls

Manage calling features online

Using your Cisco 6861 desk phone

Make and receive calls on your mobile

Using your voicemail

Set up voicemail transcripts

Sending us an error log file

Making 999 or 112 emergency calls

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