You can report faults online. It's quick and easy, so can also save you a call. Simply:
- Sign in to My account
- Hover over 'Help' at the top of your screen and under 'Tools', select 'Report or track a fault'
Alternatively, many of the most-common faults can be fixed easily using our troubleshooting FAQs.
Using the Cloud Voice Express app
I don't know how to divert my calls
I can't make or receive any calls
I'm not receiving any incoming calls
I can't hear callers or they can't hear me
My phone doesn't ring or rings once and cuts off
My calls keep cutting off
My service isn't working on my existing number
I can't make any outgoing calls
My calls are cutting in and out
When I answer a call, there is no-one there
There is noise or static on the line when I make a call
Can I use Cloud Voice Express to make 999 or 112 calls?
What do the lights on my DECT base station mean?
I have an error message on my handset, what does it mean?
My broadband connection is down
If you're still having problems, contact us.