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Setting up your Smart Hub 3 | BT Business
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Your BT Business Smart Hub 3 guide

Find our tips to get the most from your BT Business Smart Hub 3, from setting it up to fixing problems, you’re in the right place.

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Setting up your Smart Hub 3

Setting up your Smart Hub 3 is straight forward. The quickest and easiest way is by using the BT Business app.

Not got the app? You can still set up your Smart Hub 3 without it.

Download from the Apple App Store
Download from the Google Play Store

1. Remove your old hub

If you already have a hub, you’ll need to switch it off and unplug it before you can install your new Business Smart Hub 3.

Turn off your old Hub and unplug it

2. Check your phone socket

Use the master phone socket to make sure you get the best broadband connection.

Check your master socket and use a filter to connect your Hub if the socket only has one port

3. Plug your hub into your phone socket

Plug one end of your broadband cable (the one with grey ends) into your new hub and the other into the master socket or filter (if using one). Think about where is best to position your Smart Hub 3, it should be at least 1.5 metres away from anything that can cause interference like TV's/Monitors/speakers etc.

Plug the broadband cable into the bottom-left port on the back of your hub

4. Plug in your hub

Attach the cable to your hub and plug it in at the wall. Remember to only use the plug that came with your hub.

Put together two parts of the Hub's power plug and plug it into the master socket

5. Switch on your hub

Using the power button on the back of the hub to switch it on.

Switch on the Hub by using the power button on the back

6. Wait for a solid indigo light

When the hub is ready the light will turn from green to solid indigo. The first time you switch it on and connect, it will automatically restart after a few minutes. If your hub is showing a different colour or no colour at all, use our ‘What do the lights on your hub mean’ guide to understand what the colours on your hub mean.

Wait for a solid indigo light on the Hub when connected

7. Get connected to the internet

You can find your network and wi-fi password located on the back of the hub to manually type this in (this is case sensitive). Or if you'd prefer you can also scan the QR code on the back of your hub which will do this automatically for you.

Scan the QR code on the back of your Hub or connect manually
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