Transferring a call in Operator Connect

To complete the tasks in this article, you’ll need to be an administrator. Learn more about Teams administrator permissions.

There are two main ways to transfer a call in Microsoft Teams. These are:

• Standard transfer
• Consult then Transfer

How to transfer a call (standard transfer)

1. While on a call, select More actions (…) in the call toolbar.
2. Now, select Transfer from the different transfer options.
3. Then, select a recipient to transfer the call to – search for a colleague, type a phone number, or choose a speed dial contact.
4. Finally, select Transfer to complete the transfer.

How to 'Consult then Transfer'

This option lets you speak to or message the person before transferring the call.

1. While on a call, select More actions (…) in the call toolbar.
2. Now, select Consult then transfer if you want to speak with the recipient before completing the transfer.
3. Then, select a recipient to transfer the call to – search for a colleague, enter a phone number, or pick a speed dial contact.
4. Next, speak with the recipient, or message them – Teams places your caller on hold while you consult privately with the person you want to transfer to.
5. After you’ve consulted with the recipient, select Transfer to connect the caller, or Return to call if you do not want the transfer to proceed.

For more information, see Microsoft's guidance on Transferring a call in Microsoft Teams.