When users are initially added to MiCloud or MiCloud Advance, the Mitel system assigns them with a unique voicemail password. If you forget your passcode, or if you'd like to choose a more memorable number, you can create a new one in the User Portal.
Simply log in using your company's unique Customer Portal URL from your MiCloud welcome email, then perform the following instructions:
- Open the User Portal, using the URL included in your welcome email
- Where prompted, enter your username and password and hit Login
- Once the homepage loads, select the My Profile tab
- From My Profile, choose the Voicemail tab
- Where indicated, enter and then confirm your new passcode (numbers only)
- Hit Save