Get help with voicemail on MiCloud

Forwarding MiCloud voicemail messages to email

You can set up your MiCloud voicemail account to forward your messages to email. This means you’re no longer tied to your desk. If you can access your email, you can access your voicemail.

To set this up in your Customer Portal:

1. Open the User Portal, using the URL included in your welcome email/
2. Where prompted, enter your username and password and hit Login.
3. Once the homepage loads, select the My Profile tab.
4. Select the My profile tab.
5. On the My Profile page, choose the Voicemail tab.
6. For simple forwarding of voicemail to email, select Enable Forwarding to Email.
7. To synchronize messages between voicemail and email via unified messaging, select Embedded UM Enabled.
8. Hit Save.

Your messages will be sent to the email address we used when we set you up on the system.

Resetting your MiCloud voicemail passcode

When you’re initially added to MiCloud or MiCloud Advance, the Mitel system assigns you with a unique voicemail password. If you forget your passcode, or if you’d like to choose a more memorable number, you can create a new one in the User Portal.

Just log in using your company’s unique Customer Portal URL from your MiCloud welcome email, then:

1. Open the User Portal, using the URL included in your welcome email.
2. Where prompted, enter your username and password and hit Login.
3. Once the homepage loads, select the My Profile tab.
4. From My Profile, choose the Voicemail tab.
5. Where indicated, enter and then confirm your new passcode (numbers only).
6. Hit Save.