We'll be really sorry to see you go - just call us on 0800 916 0728 and we'll sort everything for you.
If you're a BT One Phone customer, please go to how do I cancel a BT One Phone account.
We'll need to ask you some questions to verify your identity, so please have your account number ready when you call, you’ll find this on your bill.
If you've been having any problems, there may be a simple solution - a quick chat with us could solve any issues with your services.
If you'd prefer to write to us, you'll need to include your name, address, account number and mobile number to cancel a mobile account. We may need to speak to you, so please include a daytime contact number as well. Here’s the address:
If you have BT Business Landline or BT Business Broadband
BT plc
PO Box 334
Sheffield
S98 1BT
If you're a BT Business Mobile customer
BT Business Customer services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom
If you're a BT Corporate Business customer
BT Corporate Business Services
Nexus House
Senhouse Road
Yarm Road Industrial Estate
Darlington
DL1 4YB
United Kingdom
Once we've received your letter in our office, we aim to respond within 48 hours.
Still in your minimum period?
If you're ending your contract while you’re still in your minimum period, you'll have to pay an early termination charge. Full details of any early termination charges are in your terms and conditions.
If your minimum period has expired
You'll need to give us at least the minimum notice set out in your contract.
Check your terms and conditions here.
More than one mobile?
If you've more than one mobile, you'll need to tell us whether you want to cancel some or all of them.