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I'm connected to broadband, but I can't see web pages. What should I do? | BT Business

I'm connected to broadband, but I can't see web pages. What should I do?

If you suspect that you’re not connected to the internet at all, we recommend I cannot connect to Broadband. What should I do?

If you're connected to the internet, but can't see most web pages, try following these simple steps to fix the issue:

1. Any problems in the area?

Check our service status page to see if there's an issue in your area.

2. Restart everything

Restart your computer (or device) and hub/router. It’s a simple but often effective fix.

3. Check there hasn't been a problem with your bill

If a bill hasn't been paid, we'll initially suspend the broadband connection. If you have a My account, you can check this online.

4. Check your firewall

Got security software on your computer or device? They may occasionally malfunction so try disabling them temporarily to see if this makes any difference. You'll usually find instructions on how to do this on the manufacturer's website. Microsoft Windows and Apple's OSX (MacOS) come with firewalls so you may need to disable these temporarily as well.

5. Try using an IP address

For any website to load it needs to translate the name of the website into the IP address used on the internet to identify where the website is. You can test if this has gone wrong by trying to access in the address bar of your web browser. If you’re able to access the BT homepage, visit our guide to specifying your DNS servers to fix this.

6. Report a broadband fault

Report a fault online and you’ll follow the same steps our repair experts would talk you through if you called us.

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