A guide to BT Featureline & Featureline Compact

With Hunt Group Do Not Disturb, you can temporarily remove your phone from the hunt group so calls made to the hunt group number hunt past your phone to the next available phone.

To switch on Hunt Group Do Not Disturb, dial *261#

To check whether Hunt Group Do Not Disturb is switched on, dial *#261#

To cancel Hunt Group Do Not Disturb, dial #261#

Remember:

• If you’re served by a system Y exchange, Hunt Group Do Not Disturb bars all incoming calls made to the hunt group number, the direct inward dialling number and the internal extension number and callers will hear a message.
• If you’re served by a system X exchange, Hunt Group Do Not Disturb bars incoming calls made to the hunt group number. Calls to your individual extension get an engaged tone but calls to your direct inward dialling number result in your phone ringing.
• If you’re served by a system X exchange, Hunt Group Do Not Disturb is reported under General Interrogation as Incoming Call Barring is in operation once activated.
• You can’t activate Hunt Group Do Not Disturb on all lines in a hunt group. If you try to remove the final line you’ll receive a message advising you that it’s not possible.

Hunt Group Queuing is an option available to Featureline hunt group customers. With Hunt Group Queuing, if all the lines in a hunt group are engaged, incoming calls are placed in a queue while they are waiting to be answered and as soon as a line is free, they are connected.

Remember:

• Hunt Group Queuing allows up to nine calls in total to be held in the queue.
• Callers held in the queue hear a ringing tone and are not charged until the call is answered.
• If Hunt Group Diversion is active on all calls, the queue is deactivated. If Hunt Group Diversion is active on busy, diversion only occurs if the queue is full. If Hunt Group Diversion is active on no reply, diversion occurs approximately six rings after the call has been presented to an extension.
• Any incoming call which exceeds the number of calls allowed in the queue receives the engaged tone.

Divert on Busy

If all of the hunt group lines are busy, you can divert the incoming calls made to your hunt group number to another number.

To divert your calls, dial *67*, followed by:

• Extension number #
• Site location code and extension number #
• 9 telephone number #

To check whether Diversion on busy is set up, dial *#67#
To cancel Diversion on busy, dial #67#

Divert on No Reply

You can divert your calls after approximately 15 seconds or six rings.

To divert your calls, dial *61*, followed by:

• Extension number #
• Site location code and extension number #
• 9 telephone number #

To check whether Call Diversion on no reply is set up, dial *#61#

To cancel Call Diversion on no reply, dial #61#

How do I set up diversion override?

You can override call diversion, for example, if a manager has diverted all calls to a secretary, it’s possible for the secretary to override the divert for important calls.

To override a diversion:

1. Press the RECALL button.
2. Wait for the dial tone.
3. Dial *60*
4. Dial the extension number followed by #

• This feature is unavailable for Featureline Corporate.
• This feature will only work if you’re served by a system Y exchange.

Can I change my diversions remotely?

Yes, if you have subscribed to the Remote Divert Facility.

Call Barring allows you to bar certain types of calls from being made from your phone. Different levels of barring can be set up on each phone.

To use Call Barring, you need your PIN. Your PIN is a four-digit password for the service. The bar can be lifted only if the correct PIN is entered.

Remember to never share your PIN number with anyone.

You can selectively bar calls by using option numbers. The following option numbers are available:

To switch on Call Barring, dial *34*Option Number#

To check whether Call Barring is switched on, dial *#34#

To cancel Call Barring, dial #34*Option Number*PIN#

Caller Display is available with Featureline. You’ll need a telephone or device which supports Caller Display, for example a Featureline & Embark Telephone.

With Caller Display you’ll be able to see a caller's phone or extension number, if available, before you answer. You'll need a caller display phone or unit to use it.

There’s a one-off set up fee for Caller Display on Featureline. For more information or to order, go to our sales pages.

Remember:

• All external calls displayed are prefixed with a 9.
• Numbers are not displayed for calls made with a BT Chargecard on a network that does not allow Caller Display or if the caller withholds their number.
• If a caller is diverted to you using Call Diversion, the number of the phone that made the original call is displayed.

Call Minder is an answering service which automatically answers your calls when you’re in another office, away from your desk or on another call. It can store up to 50 messages and lets you know before message space runs out. If the message space is full, callers are asked to call back later.

Remember:

• You can use any touch-tone phone to access Call Minder. These phones usually have * and # buttons and make tones as you dial.
• It’s free to use Call Minder from your own phone. If you call from a different phone, the call will be charged to the phone bill for that phone at the normal rate.
• You can speak into your phone to instruct Call Minder on what to do. However, background noise can sometimes interfere with this, so you may find it easier to use the buttons on your phone.

To access the Call Minder menu and listen to your messages, dial 9157571

To take calls when you don't answer:

To set up Call Minder to take your calls when you don’t answer, dial  *61*9157572#

To switch off Call Minder, dial #61#

Remember:

• If you’re engaged when someone tries to call you, they won’t be able to leave you a message.
• You can change how quickly Call Minder answers calls from the Call Minder prompts.

To take calls when your phone is engaged:

To set up Call Minder to take calls when your phone is engaged, dial *67*9157573#

To switch off Call Minder, dial #67#

Remember:

If you’re not engaged when someone calls, the call will come straight through to you.

To take all of your calls:

To set up Call Minder to take all your calls without your phone ringing, dial *21*9157572#

To switch off Call Minder, dial #21#

Featureline can store up to 20 of your most frequently used telephone numbers. Code Calling enables you to use a short code in place of dialling long telephone numbers. Code Calling is useful for contacting different departments or offices quickly and easily.

To store a number:

To store a number for Code Calling, dial *51*[code]*9[phone number]#, where [code] can be any number from 0 up to and including 29, and [phone number] is the phone number to which you wish to allocate the code.

For example, *51*1*91234567890# allocates 1234 567 890 to a code of 1.

To check:

To check all Code Calling allocations, dial *#51#

To check an individual Code Calling allocation, dial *#51*[code]#, where [code] is the allocated code for which you wish to find phone number information.

To cancel:

To cancel an individual Code Calling allocation, dial #51*[code]#, where [code] is the allocated code you wish to cancel.

Make a call:

To make a Code Call, dial **[code]. For example, **1 would dial 1234 567 890 if you had that number allocated.

Remember:

• Remember to include the digit 9 in numbers for external calls.
• If you wish to store a new number against an existing code, simply store the new number. This replaces the previous stored number.
• Symbols such as RECALL, * and # cannot be stored.

Call Waiting makes you aware that there is a second caller whose call is waiting to be answered by sending you a discreet beep which your other caller can’t hear. The second caller is asked to hold and advised that you know that they are waiting. It's activated only for incoming calls from external numbers.

By default, Call Waiting is not switched on, you need to order it. Prices vary depending on the number of features you have. See our business phone line pages and expand 'Show more features'.

Using Call Waiting

To switch on Call Waiting, dial *43#

To check whether Call Waiting is set up, dial *#43#

To switch off Call Waiting, dial #43#

To accept a call on hearing the beep:

1. Press the RECALL button.
2. Wait for the dial tone.
   • If you want to put the current caller on hold and switch to the caller that is waiting, press the RECALL button, wait for the dial tone and press 2.
   • If you want to end the call with the current caller and connect to the caller that is waiting, press the RECALL button, wait for the dial tone and press 1.
   • If you want to reject the waiting call, press the RECALL button, wait for the dial tone and press 0. This rejects the waiting call and turns off the bleep. The waiting caller is disconnected and no more calls will be offered until you have finished your current call.
   • If you do nothing when you hear the bleep, it stops automatically after approximately 30 seconds and the waiting caller is disconnected.

When a call is waiting, Call Transfer does not operate. If you're on a system X exchange, Call Waiting is not available on lines within a hunt group.

There are two types of Ring Back:

• Ring Back When Free sets up a call to a Featureline extension or external number that is engaged, as soon as it’s free.
• Ring Back When Next Used attempts to call a Featureline extension that hasn't been answered after it's next used.

Ring Back When Free is not available for some types of phone number, for example, ISDN, DDI and international numbers.

If Call Diversion has been enabled on the internal extension you are ringing, Ring Back will be enabled against the extension to which the calls are diverted.

The Ring Back service is not available on lines in a Hunt Group.

Ring Back won’t operate if the extension you are calling has Call Diversion activated to an external number.

To switch on Ring Back:

1. Dial the extension or the external telephone number you require.
2. Press the RECALL button.
3. Wait for the dial tone.
4. Dial *37#

To check that Ring Back is set up:

1. Dial the extension or the external telephone number you require.
2. Press the RECALL button.
3. Wait for the dial tone.
4. Dial *#37#

To cancel Ring Back:

1. Dial the extension or the external telephone number you require.
2. Press the RECALL button.
3. Wait for the dial tone.
4. Dial #37#

If you’re in any doubt as to which exchange type you’re on just lift the handset and dial *#001#

If the message you receive begins with the word "Sorry", you're on a System Y exchange, otherwise it's System X.

Featureline's Call Transfer function enables you to transfer a call to another internal extension or to any external phone, including a mobile. You can transfer the call before or after you answer it. Just:

1. Press Recall (R) then wait for dial tone.
2. Then dial the required extension number or dial 9 before the telephone number.
3. When answered, announce the call and replace your handset to transfer.

Just dial *52#

An enquiry call allows you to put your original call on hold, make a call to another phone, then return to your original caller.

To make an enquiry call:

1. Press the RECALL button.
2. Wait for the dial tone.
3. Call the person that you want to speak to. Dial:
   • extension number #
   • site location code and extension number #
   • 9 telephone number #

To switch between the calls:

1. Press the RECALL button.
2. Wait for the dial tone.
3. Press 2

To end the enquiry call and return to your original caller:

1. Press the RECALL button.
2. Wait for the dial tone.
3. Press 1

General Interrogation lets you check which features you currently have set up on your Featureline.

To use General Interrogation, dial *#001# and an announcement from the BT exchange will list the services currently activated.

Yes. You can also do this with BT's Call Minder service which you might find to be a more flexible option.

Yes, subject to the usual broadband measures and if your Featureline is not in a Hunt Group.

This depends on the type of Featureline you’re connected to:

If you’re connected to a System X Featureline, no, you cannot divert your DID number.

If you’re connected to a System Y Featureline, yes, you can divert your DID number.

To identify your type of Featureline, go to our article Featureline Compact Troubleshooting.