To use Featureline or Featureline Compact you can use any telephone, including cordless telephones, with Recall, Star (*) and Hash (#) keys.
Hunt Groups
A hunt group allows incoming calls to the main hunt group number to search for a free line. In addition, each Featureline within a hunt group has its own direct inward dial number and an individual internal extension number.
You can have a maximum of 10 hunt groups on any one site.
If you’re served by a system Y exchange, you can have up to 30 extensions in one hunt group. If you’re served by a system X exchange, you can have up to 60 extensions in one hunt group.
The following features are not available on hunt group extensions:
- Call Diversion of direct inward dialling numbers
- Call Waiting
- Ring Back
There are two types of hunting available:
- Sequential hunting
This is the default setting. The BT exchange always attempts to connect an incoming call to the first extension in the hunt group and hunts to the second extension only if the first is engaged. This means the majority of calls are received by the first extension. - Cyclical hunting
This type of hunting needs to be requested. The BT exchange always attempts to connect an incoming call to the extension following the extension that answered the previous call.
Hunt Group Do Not Disturb
Hunt Group Queuing
Featureline calling features
Call Diversion
Call Barring
Caller Display
Call Minder
Code Calling
Call Waiting
Ring Back
Featureline for phone systems
Connecting Featureline to a phone system lets you incorporate the benefits of the Featureline service with a phone system.
What you need to know:
- You'll need to dial 99 to make an external call.
- Your phone system may need to be reprogrammed to accommodate the additional 9.
- Call Barring does not work if lines are connected to a call management system and customer network access equipment.
- For phone system compatibility issues, contact your phone system maintainer.
- Any feature activated is enabled on the line and not the phone system extension.
Featureline user guides
Choose the user guide you need by clicking on a link below:
Featureline and Embark Quick Start Guide (PDF, 1 MB)
Featureline User Guide (PDF, 1.7 MB)
Featureline Compact User Guide (PDF, 1.7 MB)