Bring together all your contact centres into a single, virtual global inbound voice network. A cutting-edge cloud contact solution that makes sure all your customer calls are answered, no matter where they are.
Bring together all your contact centres into a single, virtual global inbound voice network. A cutting-edge cloud contact solution that makes sure all your customer calls are answered, no matter where they are.
Autonomous Customer 2023
Our latest research with Cisco contains powerful insights to help global organisations determine their customer service strategies.
Inbound Contact Global enables organisations to handle their incoming phone calls. An end-to-end managed voice solution enables global, as well as national, contact centres and companies to operate more efficiently and serve their customers better than ever before.
What are the benefits of Inbound Contact Global?
Inbound Contact Global ensures customers are always connected to the most qualified available agent, so you can provide an outstanding service to your customers. This quality service is received by all customers, no matter where they are located.
Inbound Contact Global also allows you to adopt a unified contact centre strategy across multiple sites. These sites can all be managed from a single entity, with a variety of reporting and routing management tools to help you get the most out of your contact centre.
What factors do I need to consider with Inbound Contact Global?
We offer a variety of options to help make our Inbound Contact Global work for you. While giving you the freedom to determine how much your customers pay to connect to the contact centre. Depending on your geographical location and the type of features you want to make available to both your customers and call centre teams, our specialists will be able to help you build a solution that’s optimised for you.
