Bring together all your contact centres into a single, virtual global inbound voice network. A cutting-edge cloud contact solution that makes sure all your customer calls are answered, no matter where they are.
Bring together all your contact centres into a single, virtual global inbound voice network. A cutting-edge cloud contact solution that makes sure all your customer calls are answered, no matter where they are.
Unify your contact centre’s global call coverage
Inbound Contact Global is ideal for handling incoming calls in multiple countries. It uses a global virtual private network (VPN) service to allow customer calls to be carried between your businesses’ call centres.
Improve customer experience
Intelligent routing manages call options in 180+ countries. Simplify operations for control and better customer experience.
Get strategic insights
Advanced call identification and routing ensures calls instant responses. Leverage our data tools for strategic insights, enhancing call operations.
Lower your costs
Our integrated self-service option can cut costs by up to 90%. Using a single point of contact can reduce contact centre call queues and allow your agents to focus on high-value inbound business calls.
Autonomous Customer 2023
Our latest research with Cisco contains powerful insights to help global organisations determine their customer service strategies.
For over 25 years, we’ve been delivering customer contact expertise to leading corporations around the world.
Work with the experts
Every year, our global platform manages over 16 billion calls to call centres in more than 70 countries.
A partnership you can trust
We’ve established more than 5,000 contact centres for over 2,000 customers globally. Favoured by top global airlines, deliver a leading-edge customer contact experience.
Optimise call centre performance
We own, control, and monitor our call centre platform. Our network handles 3,000 calls a second. We do everything possible to ensure customers aren’t left waiting.
Inbound Contact Global enables organisations to handle their incoming phone calls. An end-to-end managed voice solution enables global, as well as national, contact centres and companies to operate more efficiently and serve their customers better than ever before.
What are the benefits of Inbound Contact Global?
Inbound Contact Global ensures customers are always connected to the most qualified available agent, so you can provide an outstanding service to your customers. This quality service is received by all customers, no matter where they are located.
Inbound Contact Global also allows you to adopt a unified contact centre strategy across multiple sites. These sites can all be managed from a single entity, with a variety of reporting and routing management tools to help you get the most out of your contact centre.
What factors do I need to consider with Inbound Contact Global?
We offer a variety of options to help make our Inbound Contact Global work for you. While giving you the freedom to determine how much your customers pay to connect to the contact centre. Depending on your geographical location and the type of features you want to make available to both your customers and call centre teams, our specialists will be able to help you build a solution that’s optimised for you.
Consolidate your infrastructure and use your data network to make voice calls, accelerating your transformation to digital voice and collaboration solutions.
