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Useful numbers

Sales: 0800 678 12648am - 6pm Monday - Friday

Technical support: 0800 600 61568am - 6pm Monday - Friday

Billing queries: 0845 600 61568am - 6pm Monday - Friday

Business phone lines

Line rental & call plan prices for our phone line deals

Monthly rental & installation charges

Standard Phone Line

12 month 24 month
Monthly line rental £16.52 / month £15.50 / month
Installation £106.37 £99.00

Featureline Compact

12 month 36 month 60 month
Monthly line rental £18.48 / month £17.56 / month £16.50 / month
Installation £106.37 £75.00 £25.00
Installationwith a calling plan £85.00 £45.00 Free

Featureline

12 month 36 month 60 month
Monthly line rental £22.72 / month £20.45 / month £18.18 / month
Installation £106.37 £75.00 £25.00
Installationwith a calling plan £85.00 £45.00 Free

Calling features

Additional features to make your line better

For Standard phone line

With standard business phone line, you can choose just the features you need to suit your business needs.

  • 1 Feature £2.50 per month
  • 2 - 4 Features £5 per month
  • 5 - 8 Features £7 per month

For Featureline

Featureline comes with features built-in as standard.

Download the features available in our comparison table

View all calling features
Feature What does it do?
Call Waiting Warns you if another caller is trying to reach you when you are already on the phone.
Call Diversion Divert incoming calls to either another landline or a mobile.
Call Sign You have an extra phone number on your line that rings differently enabling you to distinguish between calls.
Ring Back Saves you re-dialling an engaged number until the line is free.
Reminder Call Sets an alarm call.
3 Way Calling Lets you speak to two people at two different locations on the same call in a 3-way conversation.
Caller Display You can see the number of the person calling you before you answer the phone.
Call Barring Prevents your phone from making certain outgoing calls.

Calling plans

Choose a call plan when placing your Phone Line order

Capped calls

12m contracts only - no extra charge

Your phone bill should never come as a surprise with capped rates for:

  • Landline
  • Mobile
  • International calls

You'll enjoy fixed costs for these calls by signing up to BT Business One Plan Traditional.

There's no charge for this calling plan, you simply need to opt-in when you order online. You need to commit to spend £200 a year - which will be made up of your line rental and any calls.

500 free minutes +
capped calls

24m+ contracts - no extra charge

Control your calling costs with One Plan Traditional Inclusive:

  • 500 free minutes of UK landline calls per month
  • Includes calls to 0845 and 0870 numbers
  • Capped rates when 500 minutes runs out

This calling plan is at no extra charge. To qualify, you simply need to spend a minimum of 12p per year on calls.

Special offer

Unlimited calls

24m+ contracts

Special offer: Get unlimited calls for just 1p per month for the first 3 months.

Unlimited landline, mobile and international calls with Business Complete:

Just 1p extra for the first 3 months £20.50 after month 3.

A fair use policy applies with our unlimited call bundle. Outside of the fair usage policy you'll get capped calls.

Call charges

Call charges outside of any free calls allowance

Capped calls
12m contracts

  Daytime Mon—Fri: 7am—7pm Evening Mon—Fri: 7pm—7am Weekend Sat—Sun: all day Call set up
Local & national01, 02, 03 numbers 10p for up to an hour
(then 3.5p per min)		 10p for up to an hour
(then 3.5p per min)		 10p for up to an hour
(then 3.5p per min)		 2.0p
0870 10p for up to an hour
(then 2.6p per min)		 10p for up to an hour
(then 2.6p per min)		 10p for up to an hour
(then 2.6p per min)		 2.0p
0845Local NTS 2.5p 0.85p 0.85p 2.0p
Mobiles 25p for up to an hour
(then 8.6-9p per minute)		 25p for up to an hour
(then 8.6-9p per minute)		 25p for up to an hour
(then 8.6-9p per minute)		 6.0p
International Capped at 10p - £2 for up to an hour, dependant on country called
(then pence per minute rate varies by country)
View full country list and prices		 3.0p

500 mins + Capped
24m contracts

  Daytime Mon—Fri: 7am—7pm Evening Mon—Fri: 7pm—7am Weekend Sat—Sun: all day Call set up
Local & national01, 02, 03 numbers 10p for up to an hour
(then 3.1p per min)		 10p for up to an hour
(then 3.1p per min)		 10p for up to an hour
(then 3.1p per min)		 2.0p
0870 10p for up to an hour
(then 2.6p per min)		 10p for up to an hour
(then 2.6p per min)		 10p for up to an hour
(then 2.6p per min)		 2.0p
0845Local NTS 2.5p 0.85p 0.85p 2.0p
Mobiles 25p for up to an hour
(then 8.6-9p per minute)		 25p for up to an hour
(then 8.6-9p per minute)		 25p for up to an hour
(then 8.6-9p per minute)		 6.0p
International Capped at 10p - £2 for up to an hour, dependant on country called
(then pence per minute rate varies by country)
View full country list and prices		 3.0p

Unlimited Calls
24m contracts

  Daytime Mon—Fri: 7am—7pm Evening Mon—Fri: 7pm—7am Weekend Sat—Sun: all day Call set up
Local & national01, 02, 03 numbers 5p for up to an hour
(then 2p per minute)		 5p for up to an hour
(then 2p per minute)		 5p for up to an hour
(then 2p per minute)		 2.0p
0870 5p for up to an hour 5p for up to an hour 5p for up to an hour 2.0p
0845Local NTS 2.5p 0.85p 0.85p 2.0p
Mobiles 20p for up to an hour
(then 7p per minute)		 20p for up to an hour
(then 7p per minute)		 20p for up to an hour
(then 7p per minute)		 6.0p
International Capped at 10p - £2 for up to an hour, dependant on country called
(then pence per minute rate varies by country)
View full country list and prices		 3.0p

Without a call plan
All contracts

  Daytime Mon—Fri: 7am—7pm Evening Mon—Fri: 7pm—7am Weekend Sat—Sun: all day Call set up
Local & national01, 02, 03 numbers 10p per minute 6p per minute 3p per minute 12p
0870
0845Local NTS 3.36p per minute 0.85p per minute 0.85p per minute Minimum call charge of 5p
MobilesVaries by network 10.6p - 22.2p per minute 7.2p - 16.7p per minute 5.3p - 16.7p per minute 10p
International Charges vary by country
View full country list and prices 		12p
Buy Business phone line
Buy Featureline or Featureline Compact
Business Phone Lines: things you need to know

BT Business Complete - 1p Offer

Offer ends 30.06.12. Available to customers signing up for a 24 month contract on BT Business Complete. Available to new customers taking up to 8 lines with BT. Customers will be entitled to 3 months unlimited calls for 1p each per month for the first 3 months of their new BT Business Complete contract.

BT Business Complete Terms & Conditions apply

500 free minutes offer

It's available to new BT Business One Plan Traditional inclusive customers.

  • The offer comprises 500 minutes per calendar month per eligible line
  • You can't carry over unused minutes
  • At least one chargeable call must be made per calendar month
  • The offer covers calls to 01, 02, 03, 056, some 055, 0845, 0870 and from
  • Northern Ireland to the Republic of Ireland

See terms & conditions

12/24 month contracts

Can't be used in conjunction with other call plans such as:

  • Exchange Line Credit Scheme
  • Access Credit Scheme lines
  • BT Accumulate
  • BT Business Line Reward

See the terms & conditions

Capped rates

To get the special prices on minutes, customers must:

Capped calls to UK landlines: applies to 01, 02 and 03 numbers only. Pence-per-minute rates apply after 60 minutes. There is a 2p set-up fee and a fair use policy applies. See the fair use policy

Capped calls to mobiles: you must opt in for this capped rate. There is a 6p set-up fee and applies to the 4 main mobile operators only.

The capped rate is governed by exclusions, our fair use policy and terms & conditions

International cap: you must opt in for this capped rate. The rate only applies to landline calls and there's a 3p set-up fee for any calls that don't reach the capped level.

The capped rate is governed by call restrictions, our fair use policy and terms & conditions

Adding an unlimited calling package:

This is available to customers signing up to the BT Business Complete 1p Offer.

It covers calls to 01, 02, 03, 056, some 055, 0845 and 0870 numbers, UK mobiles and most international destinations.

The unlimited calls bundle can be taken on any lines in the customer's BT Business Complete inventory.

Fair use policy applies: 5000 landline & international minutes per month combined and 500 minutes to UK mobiles. Terms & conditions apply