Broadband & phone

Be in control with a static IP address

Static IP address

What is an IP address?

Think of an IP address as the address of your computer on the internet. It's a series of numbers that identifies your computer on the network. That way, other computers can communicate with you and you with them and then - bingo - you're on the internet.

IP addresses are either static or dynamic.

What's the difference between static and dynamic IP addresses?

A static IP address is a fixed, permanent address that is unique to you and does not change. A dynamic IP address is one that changes every time you connect to the internet.

It's not unique to you, you'll just be allocated one from a pool of IP addresses that you'll use for the duration of that particular connection.

An easy way to think of it is to imagine that your mobile phone had a dynamic number, so it changed every time you used it. You wouldn't have a problem making calls but ...how would people call you if your number changed all the time? If mobiles worked like that, you'd need a static number.

Well, it's a similar situation with your computer. If you want other computers to be able to find yours and link directly to it, you'll need a static IP address.

How you can get a static IP address?

When you order business broadband package online you can add a static IP to your order from only £5.50 a month.

What are the benefits of a static IP address?

A static IP address enables you to do much more online. You can:

  • connect to your PC remotely from anywhere in the world
  • run your own website and FTP server
  • run your own email server without downtime and associate it with a domain name
  • have your computer permanently visible on the internet so other computers can locate it
  • have secure access to a Virtual Private Network (VPN)
  • use off-site server duplication
  • improve your wireless security
  • use security applications such as CCTV

Static IP prices

  Basic Broadband Unlimited Broadband
1 static IP £5.50 £5.50
Things you need to know

Savings

  • Broadband:Save £1 a month on Basic & unlimited broadband and £2 a month on Advanced support Broadband when compared to ordering Broadband outside of a BT Business Complete package
  • Call Package: Save £8 a month when compared to purchasing Call Package outside of a package that contains broadband or mobile. Usual price £20.50.

BT Business Complete - 24 month Minimum Period

BT Business Complete (BTBC) includes a 24 month Minimum Period and you'll receive the benefits of BTBC during the Minimum Period. At the end of that time the contract will continue but the Inclusive Minutes will no longer apply. You'll continue to receive the other benefits of BTBC, but no new Minimum Period will start.

Please note that an Annual Charge may apply where you do not achieve 80% of your Committed Spend. The products and services that you include within BTBC are provided on the standard Terms and Conditions applicable to those products and services and are not provided under the Contract for BTBC. Termination of the BTBC Contract will not terminate these products and services, which must be terminated in accordance with the relevant BT standard Terms and Conditions.

BT Business Complete Terms & Conditions apply

Value lines

Our broadband packages that include the "Value" phone lines are only available as new services. That means that you cannot change your existing phone line service for a 'Value' service.

500 Inclusive Minutes

It's available to new BT Business Complete customers.

The offer comprises 500 minutes per calendar month per eligible line

  • You can't carry over unused minutes
  • At least one chargeable call must be made per calendar month
  • The offer covers calls to 01, 02, 03, 056, some 055, 0845, 0870 and from
  • Northern Ireland to the Republic of Ireland

See the details here

Capped calls

It's available to new BT Business Complete customers.

UK Landlines: Applies to 01, 02 and 03 numbers only. Pence-per-minute rates apply after 60 minutes. Set up fee and fair use policy applies.

Mobile: Opt in required. Set up fee applies. Applies to calls to the 4 main Mobile Operators only. Exclusions (including calls to numbers ported from other networks) and fair use policy applies.

International calls: Opt-in required. Landline calls only. Set-up fee applies below the cap. Call restrictions and fair use policy applies.

See all the details here

Adding the Call Package

It's available to new BT Business Complete customers.

It covers calls to 01, 02, 03, 056, some 055, 0845 and 0870 numbers, UK mobiles and most international destinations.

The calling package can be taken on any lines in the customers BT Business Complete inventory.

Monthly allowance of 5000 landline & international minutes per month combined and 500 minutes to UK mobiles

Terms and conditions apply. See the details here

Intra Business Calls

It's available to new BT Business Complete customers.

A Fair Use Policy applies to Intra Business Calls. Under this Fair Use Policy, where the total of the Customer's Intra Business Calls exceeds 75% of the Customer's total calls in any calendar month, BT may terminate the Intra Business Calls or the BT Business Complete contract.

See all the details here

BT Prompt Care

BT Business Total Broadband and BT Infinity for business is covered by our Prompt Care service as standard. In the unlikely event that you have a problem, we'll aim to fix it by the end of the next working day after the fault is reported, Monday to Saturday. If we don't fix it by the next working day, you can claim £25 through our Customer Service Compensation Scheme.

We aim to fix broadband and Infinity faults reported Monday-Saturday by 23:59 on the next working day. The broadband Customer Service Compensation Scheme covers BT Business Total Broadband Office, Office Unlimited, Advance and Advance Support, BT Infinity for business Advance and Advance Support. Claims must be made within 90 days of the fault being repaired. For successful claims, a credit for £25 will be applied to the future rental on the broadband or fibre line that experienced the fault. Exclusions apply. Full details of the Customer Service Compensation Scheme can be found at www.bt.com/terms.

See all the details here

BT Business One Plan Traditional

12 month Minimum Period

BT Business One Plan Traditional provides:

Capped calls

BT Business One Plan UK Landlines: Applies to 01, 02 and 03 numbers only. Pence-per-minute rates apply after 60 minutes. 4p set up fee and fair use policy apply.

Mobile: Opt in required. 6p set up fee applies. Applies to calls to the 4 main Mobile Operators only. Exclusions (including calls to numbers ported from other networks). Fair use policy applies.

International calls: Opt-in required. Landline calls only. 6p set-up fee applies below the cap. Call restrictions fair use policy apply.

See all the details here

Broadband

As part of a line and broadband package.

Unlimited wi-fi minutes

You need to opt in to get this service and have signed up for a minimum of 12 or 24 months

  • You will have unlimited wi-fi minutes with all new BT Business broadband lines
  • You'll get a voucher which will enable your wi-fi minutes
  • One voucher will be issued per BT Business Broadband connection
  • You'll need a wireless-enabled device to benefit from BT Wi-fi minutes

You can use your minutes in hotspots if coverage is available

Terms & Conditions apply. See the details here.

Broadband usage

Usage above the allowance (10GB a month for Basic Broadband referred to as BT Business Total Broadband Office in the BT Business Broadband Access Service terms and conditions) will incur usage charges.

Mobile

As part of a BT Business Complete package. 24 month Minimum period

Talk Time Solo - Budget, Premium, Platinum tariffs

Inclusive minutes are per connection and cannot be shared. They apply to UK fixed lines, starting with 01, 02 and 03 (excluding the Channel Islands and the Isle of Man), other UK mobile users in the UK, and voicemail. Once you have used all of your inclusive minutes, calls are then charged at standard BT Mobile rates.

UK texts apply to any UK mobile and exclude texts outside of the UK, MMS and premium rate numbers.

500MB, 1GB, 2GB data allowance is per connection and cannot be shared. Applies to data received in UK. Usage in excess of contract charged at £2 per MB.

Free calls to company phones are between BT Mobile and BT Landlines on the same customer contract with BT Business Complete.

Unlimited wi-fi minutes available with BT Wi-fi across the UK with all Android customer contracts only.

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