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Our most reliable business broadband range ever
Things you need to know
Prices exclude VAT of 20%. Your bundle service is subject to terms and conditions found under the BT Bundles heading at business.bt.com/terms under the Broadband and Internet dropdown.
You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full monthly bundle price – see Section 59, Part 2 of the BT Price List found at bt.com/pricing
You will incur a £125 charge for a new line or £40 for reactivation of an existing line or for taking over a working line. There is no charge to switch your line to BT from another supplier. Depending on your site and subject to any survey, you may incur excess construction charges – see Section 45, Part 1 of the BT Price List found at bt.com/pricing
Price that won’t go up for duration of your contract
Fixed price guaranteed for the duration of your minimum contract term and applies to your monthly bundle price only. Excludes all other charges such as add-ons or out of bundle charges.
Business Broadband Discounts
These offers are for new and renewing customers taking one of the eligible phone line, broadband, and calls packages. The offers are not available to customers who are regrading their business broadband; moving from BT’s home broadband service to business broadband; or starting a new contract on their existing business broadband service.
Customers with an existing business phone line can only buy a discounted package if the line does not already have broadband on it. Those customers will start a new contract on their existing phone line when they buy a discounted package.
For full details, please see the Special offers section of our terms and conditions
Minimum Guaranteed Download Speed (Speed promise)
Before your service starts, we will provide you with the Minimum Guaranteed Access Line Speed and an estimate of the upload and download you may expect. If after 10 days from the start of your service your speed is regularly at or below this speed, you may contact BT and BT will try to fix it. If BT is unable to fix it within 30 days, you can terminate your service without paying any charges (other than for any service already received) but you must return any BT Hub. See business.bt.com/terms under the Broadband and internet section for more information.
BT Business Broadband
BT Business Broadband requires a BT Business phone line. You’ll need to sign-up to a minimum contract. Terms and conditions apply. See bt.com/terms under the Broadband and Internet Services section for more information.
We have a compensation scheme for those rare occasions where something goes wrong, and there are delays in putting it right. See information on compensation scheme at business.bt.com/compensation-scheme-broadband
Hybrid Backup / 4G Assure and ‘always connected guarantee’
Included with Enhanced / Halo bundles only. Hybrid Backup using the Hybrid Connect device and 4G Assure works over copper, fibre and static IP. The automatic switch over to 4G is subject to you having adequate 4G signal and power at your site and 4G broadband speeds may vary.
We deliver Hybrid Connect the next day if your order is placed by 12pm Monday to Friday and you pass credit checks. Orders placed at the weekend will be delivered on Tuesday, or Wednesday for bank holidays.
If your Hybrid Backup or 4G Assure service fails to activate within 30 minutes of you reporting a fixed line fault to us, leaving you without a broadband connection, you can claim a one-time credit of £60 to be added to your bill. To be eligible, you must report a fixed line failure in the correct manner. You’re restricted to one compensation claim during your contract term. Credit will be applied once the fixed line fault is resolved.
For full details, please see the Terms for Business, Broadband and internet section of our terms and conditions
“Best Customer Solution 2019” is a trade mark of the Internet Services Providers’ Association, used under licence.
The speed ranges we show are estimates based on business peak time between 12.00 and 14.00. The estimates take into account congestion on the network at these times. Your actual broadband speeds depend on a number of factors, including distance from the exchange, your equipment, the quality of your line, the number of people connected at the same time, and whether wi-fi is being used. It can take up to 10 days for your line to settle at its maximum stable speed.
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See terms and conditions at business.bt.com/terms
Several factors can affect your speed (such as distance to the street cabinet). To check the speed at this location visit: business.bt.com/products/broadband. Not all lines in Ultrafast enabled areas can support the Ultrafast service. Visit business.bt.com/products/broadband/ultrafast-broadband-and-voice-trial to see if your line can.