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How do I get Hybrid Connect? | BT Business
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Your guide to BT Hybrid Connect

Use this guide to find out how to get and set up your Hybrid Connect device, fix problems yourself, and get the best performance for your business.

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How do I get Hybrid Connect?

You get Hybrid Connect when you buy any compatible broadband bundle. View broadband deals

Both Hybrid Speed Boost and Hybrid Backup need Hybrid Connect and the BT Business Smart Hub – they won’t work with any other devices.

Hybrid Connect uses the 4G network and works best with a strong 4G signal. Get the best signal for Hybrid Connect

We'll confirm your Hybrid Connect order by email, and send you a reference so you can track it online or in the My BT Business app.

If you place your order before 3.30pm (except on Saturdays and Sundays) you'll receive it the next working day.

The Hybrid Connect device fits through most letterboxes, so can be delivered even if you're not in, meaning you won't need to sign for it.

Your Hybrid Connect order includes:

  • A Hybrid Connect device, including a fitted and activated SIM card
  • An Ethernet cable
  • A user guide

Hybrid Connect works best with the BT Business app. Download from your app provider:

Download from the Apple App Store
Download from the Google Play Store
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