Making and receiving calls in Operator Connect

Learn the quickest way to place or answer calls, whether you’re using a chat, contacts, voicemail, call history, or the dial pad.

Make or answer a call from anywhere

You can start a call from any chat or screen in Microsoft Teams. To do this, simply choose Video call or Audio call.

When someone calls you, a notification appears with two options – Video call or Audio call. Choose one to answer or select Decline to reject the call.

Turn a chat into a call

While in any chat, select Video call or Audio call in the top right corner. The person (or group) you’re chatting with will receive your call.

Make a call from history, speed dial, voicemail, or your contacts tabs

Call from history

You can place a call directly from your call history in Teams. To do this:

1. Open Microsoft Teams.
2. Go to Calls.
3. Open History.
4. Select a name.
5. Choose Call.

Call from speed dial

To call from a speed dial:

1. Go to Calls.
2. Use the Speed dial list to call saved contacts quickly.

Call from voicemail

To call from voicemail:

1. Go to History.
2. Select Voicemail.
3. Choose More actions.
4. Then Call back or select Call in the contact details.

Call from contacts

To call from contacts:

1. Go to Calls.
2. Then Contacts.
3. Select Call next to the person’s name.

More ways to make a call

Use the dial pad

If your account has a calling plan, you can call any phone number directly from Teams.

1. Go to Calls.
2. Use the dial pad on the left to enter a number.
3. Then select Call.

You can also type a person’s name or a group name in the dial pad to call them.

Using someone’s profile picture

Anywhere you see someone’s profile picture (or initials), hover over it on desktop or tap it on other devices to show call options.

You’ll be given two options:

• Start a video call.
• Start an audio call.

Select one to begin the call instantly.

Note for mobile users

If you’re on a Teams call on your mobile device, the screen stays on as long as you remain in the call window. If you manually turn off your screen, the call continues, but your device will lock.