Useful keyboard shortcuts in Operator Connect
Using an external keyboard with keyboard shortcuts can help you work more efficiently while using Operator Connect. It can also support people with mobility or vision impairments, offering an alternative to using a mouse or touchscreen.
This article lists the most common keyboard shortcuts for Microsoft Teams in Windows or the web app using a PC keyboard.
Please note that a plus sign (+) in a shortcut means that you need to press multiple keys at the same time. A comma sign (,) means that you need to press multiple keys in order.
Answer or manage incoming calls
When someone calls you in Teams, you can use shortcuts to respond straight away.
- Answer a call – Press Ctrl + Shift + A.
- Decline a call – Press Ctrl + Shift + D.
- End a call – Press Ctrl + Shift + H.
Control your call
While you’re on a call, you can quickly manage your audio using your keyboard.
- Mute or unmute your microphone – Press Ctrl + Shift + M.
Start a call using a shortcut
You can also start calls without selecting buttons on screen.
- Start an audio call – Press Ctrl + Shift + C.
- Start a video call – Press Ctrl + Shift + U.
For a full list of shortcuts, see Microsoft’s guidance on Keyboard shortcuts for Microsoft Teams.
Additional accessibility support
More Microsoft accessibility support
In addition to keyboard shortcuts, Microsoft Teams includes a range of accessibility tools and features that support Operator Connect users.
- For screen reader support, see Microsoft's guidance on Screen reader support for Microsoft Teams.
- For basic tasks using a screen reader, see Microsoft's guidance on Basic tasks using a screen reader with Microsoft Teams.
- For more details on accessibility tools, see Microsoft's guidance on Accessibility tools for Microsoft Teams.
BT Accessibility support
BT also provides accessibility guidance and support. To find out more, see our Accessibility Guide.