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Find PDF guides on setting up Yealink and Cisco phones for your Digital Voice for Business service. Plus guides on setting up your headset.

User guides for Digital Voice for Business phones | BT Business

Learn how to set up your Digital Voice for Business, the Digital Voice for Business portal, and your phones from BT Business.

Setting up Digital Voice for Business | BT Business

Getting started

Need help with Digital Voice for Business? Learn about features such as voicemail, handsets, managing calls, and much more.

I need help with | BT Business

I need help with...

Get help fixing problems with Digital Voice for Business.

Fix problems | BT Business

Troubleshooting

Learn more about Digital Voice for Business, the Digital Voice for Business portal, and your phones from BT Business.

About Digital Voice for Business | BT Business

About Digital Voice for Business

Find out how to contact us about Digital Voice for Business.

Contact us about Digital Voice for Business | BT Business

Contact us about Digital Voice for Business

Learn about Digital Voice for Business, Digital Voice for Business portal , and how to use the extensive features from BT Business.

Guide to Digital Voice for Business | BT Business

Guide to Digital Voice for Business

Voicemail

Find out how to set up and use voicemail on your Digital Voice for Business, whether you're a user or an administrator.

Using voicemail on Digital Voice for Business | BT Business

Using voicemail on Digital Voice for Business

Phones | BT Business

Phones

Webex | BT Business

Webex – meetings and collaboration tool

Using the Business portal

Find out how to manage your handsets and all aspects of your Digital Voice for Business phone service in our online portal.

Using the Digital Voice for Business portal

Redirecting calls to another number (call forwarding)

By setting up call forwarding (or diverting), you can redirect calls to another phone number. Find out to do this.

Configuring Call Director on Digital Voice for Business | BT Business

Configuring Call Director on Digital Voice for Business

Routing calls to groups of users (Hunt Groups)

Learn about Hunt Groups, and how you can use them to route calls to different groups of users in the Digital Voice for Business portal.

Using Hunt Groups for Digital Voice for Business | BT Business

Using Hunt Groups for Digital Voice for Business

Using my number on other devices (Call Director)

Call Director lets you make or receive calls using a single phone number across multiple devices. Learn how to set it up.

Setting up a virtual receptionist system (Auto Attendant)

Auto Attendant acts as your virtual receptionist, answering calls and directing them to the appropriate department or individual. Learn how to set it up.

Setting up Auto Attendant on Digital Voice for Business | BT Business

Setting up Auto Attendant on Digital Voice for Business

Displaying a specific number when making calls

Learn how to display a specific phone number when making calls with Digital Voice for Business. This is known as Group Calling Line ID.

Displaying a specific phone number when making Digital Voice for Business calls (Group Calling Line ID) | BT Business

Displaying a specific phone number when making Digital Voice for Business calls (Group Calling Line ID)

Time Schedules

Learn how to set up Time Schedules in the Digital Voice for Business portal to help you manage your working hours and availability.

Using Time Schedules on Digital Voice for Business | BT Business

Using Time Schedules on Digital Voice for Business

Do Not Disturb or Selective Call Rejection and Acceptance

Use Do Not Disturb to send calls to voicemail without any devices ringing, or Selective Call Rejection/Acceptance to restrict calls. Learn how to set these up.

Setting up Do Not Disturb or Selective Call Rejection and Acceptance on Digital Voice for Business | BT Business

Setting up Do Not Disturb or Selective Call Rejection and Acceptance on Digital Voice for Business

Setting up rules to manage call types

Learn how to set up calling rules to manage the types of calls being made and received within your organisation.

Setting up calling rules to manage call types on Digital Voice for Business | BT Business

Setting up calling rules to manage call types on Digital Voice for Business

Music on hold

Find out how to set up hold music for incoming customers who are either on hold or parked.

Changing music on hold on Digital Voice for Business | BT Business

Changing music on hold on Digital Voice for Business

Hot Desking for flexible working

Hot Desking lets you use your Digital Voice for Business service on any compatible phone, making it perfect for flexible working. Learn how to set it up.

Setting up Hot Desking with Digital Voice for Business | BT Business

Setting up Hot Desking with Digital Voice for Business

Switching off SIP ALG to fix calling issues

SIP ALG can sometimes cause calling issues with Digital Voice for Business. If it's causing problems for you, find out how to switch it off.

Switching off SIP ALG on Digital Voice for Business | BT Business

Switching off SIP ALG on Digital Voice for Business

Setting up new users

Find out how to set up new users in the Digital Voice for Business portal, and how to purchase additional user profiles.

Setting up new users on Digital Voice for Business | BT Business

Setting up new users on Digital Voice for Business

LAN and Firewall

Learn how to configure LAN and Firewall for your Digital Voice for Business service.

Configuring LAN and Firewall | BT Business

Configuring LAN and Firewall

Porting or transferring my existing number

Purchased one of our Digital Voice for Business packages? Learn how to move your existing phone number to your new service by porting or transferring it.

Port or transfer your number to Digital Voice for Business | BT Business

Porting or transferring your existing number to Digital Voice for Business

Changing my password

If you can't remember your password for the Digital Voice for Business portal, you'll need to reset your My Account password. Find out how to do this.

Your guide to Digital Voice for Business

Get help with Digital Voice for Business