Set up Do Not Disturb or Selective Call Rejection/Acceptance on BT Cloud Voice

You can use BT Cloud Voice 'Do Not Disturb' (DND) to send calls to your voicemail without any of your devices ringing. It’s possible to set up your main device to ring briefly, when the call is going directly to voicemail, so you’ll know there’ll be a message waiting for you.

Alternatively, you can use Selective Call Rejection or Selective Call Acceptance to restrict those who can call you.

How do I switch on Do Not Disturb?

To switch on using the BT Cloud Voice Portal:

1. Sign in to the BT Cloud Voice Portal.
2. From the dashboard select Users (across the top).
3. Search for the user and click the settings icon.
4. Select Features on the left.
5. In the Do not disturb tile, click the settings icon.
6. Tick the box beside Stop receiving incoming calls to switch on.
7. To receive a brief ring, when a call is attempted, tick the box beside Play ring reminder.

To switch on using Feature Access Codes:

Dial *78 from your device to switch on Do Not Disturb.

How do I switch off Do Not Disturb?

To switch off using the BT Cloud Voice Portal:

Simply repeat the steps above for switching on DND on the BT Cloud Voice Portal, but untick the box beside Stop receiving incoming calls when you get to step 6.

Switch off using Feature Access Codes:

Just dial *79 to switch off DND. 

What is Selective Call Rejection and how do I set it up?

Selective Call Rejection lets you to set up rules that automatically give callers a message saying you cannot be reached. For example, you can reject calls from specific phone numbers, or during certain times of day.

To set it up:

1. Sign in to the BT Cloud Voice Portal.
2. From the dashboard, select Users (across the top).
3. Search for the user and click the settings icon.
4. Select Features on the left.
5. In the Selective call rejection tile, click the settings icon.
6. Click Add rule.
7. Name the rule and apply a time schedule to the rule. The rule then applies to the time schedule you've applied.
8. Click continue.
9. Select the option All phone numbers, to block all calls, or Selected phone numbers.
10. If you chose Selected phone numbers, enter the phone numbers you wish to block. 
    You can select up to 12 numbers.
11. You can also tick the box to block Private numbers and Unknown numbers.
12. Click Save.

What is Selective Call Acceptance and how do I set it up?

You can set your BT Cloud Voice service so that only your chosen callers can get through to you. Simply choose up to 12 numbers you wish to allow, and the times you want to take their calls.

To set it up:

1. Sign in to the BT Cloud Voice Portal.
2. From the dashboard, select Users (across the top).
3. Search for the user and click the settings icon.
4. Select Features on the left.
5. In the Selective call acceptance tile, click the settings icon.
6. Click Add rule.
7. Name the rule and apply a time schedule to the rule. The rule then applies to the time schedule that you've applied.
8. Click Continue.
9. Select the option All phone numbers, to allow all calls, or Selected phone numbers.
10. If you chose Selected phone numbers, enter the phone numbers you wish to allow. 
    You can select up to 12 numbers.
11. You can also tick the box to allow Private numbers and Unknown numbers.
12. Click Save.