Webex for Cloud Voice

Once your Cloud Voice service is up and running, you’ll need a compatible desktop, mobile, or tablet:

• Desktop – Windows 7 Service Pack 1 or later
• Android – Nougat 7.0 or later
• Apple MAC - (MacOS) 10.12 or later. Intel CPU or M1 Chip
• iPhone (iOS) - 12.0 or later
• iPad (iOS) - 13.1 or later

You’ll also need a compatible browser: Chrome, Firefox, Safari, or Edge (updated to one of the last two major releases).

Visit the Cisco website to read more about the latest system requirements

Head over to What is the BT Cloud Voice Business Portal and how do I access it?. You’ll find all information you need.

Click on the Webex icon on your device and enter your:

1. Email address.
2. Cloud Voice application username and password.

You’ll be asked to accept the terms and conditions the first time you login. You’ll also be shown an Emergency Service dialling notice.

Click OK to start using Webex.

If you click Exit on the desktop version, your log in details will be stored so that you won’t need to re-enter them next time you log in. It's similar in the mobile app; if you swipe to close the app, then your details will be remembered the next time you open it. 

However, for security reasons, if you Sign Out (rather than exit), your log in details won’t be remembered. You’ll be asked for your email address and Cloud Voice application username and password when you next log in. 

If you’ve forgotten these, you can find your username on the Cloud Voice portal, My Account page. You can reset your password there too, if needed.

You’ll have access to a variety of messaging, meeting and collaboration features as part of Webex depending on the licence you have.

This comprehensive guide lists the core Webex features and how to use them:

Cloud Voice with Webex user guide (PDF, 1.6MB)

For more information please head to the Cisco Webex help & support pages

This feature works for Webex devices only, such as Cisco Webex Board, Webex Desks, or Room Devices. 

These devices are not supplied or supported as part of the BT Cloud Voice service. The ‘connect to a device’ feature does not let you connect to Cloud Voice Phones. 

With Webex Integration, Microsoft Teams users:

• Can click to call using Cloud Voice from MS Teams.
• Don’t need a dial plan or routing reconfiguration.
• Don’t need any additional MS license costs.

Learn more about Webex calling with MS Teams

First, you’ll need your MS Teams administrator to enable the use of Webex integrations for end users. 

Once this has been done, each end user can then install the Webex Calling app from the Apps tab. 

Each user also needs to have an active Webex service to be able to integrate with MS Teams 

• There’s information about using Webex calling with MS Teams  
• Read more about Webex Integration with Webex Teams
• And find out information about Microsoft Teams Administration

1. Sign in to the BT Cloud Voice Business Portal.
2. From the Dashboard, select Users.
3. From the list of users, select the user you want to set up Webex for (this will link Webex to the phone connected to this extension so that both will ring).
4. On the left select Applications.
5. You will then be able to see the Application login credentials tab. Copy the username (you will need this to activate the application).
6. Click Change password and create a password you would like to use to log in to Webex.
7. Once the password is set, scroll down and select Activate on the device type you will be creating Webex for. For example, if you will be using it on a mobile or desktop device.
8. In the Email address field enter the username from step 5 and click Check.
9. Once the check is complete you can select Continue at the bottom.
10. You will now be redirected to another page asking for a username and password. Enter the username from step 5 and the password you created in step 6 and click Submit.
11. You will then be asked for an email address; this is the email address you will use to log on to Webex. This is not the username from step 5.
12. Once entered click Submit.
13. A verification email from Webex will now be sent to your chosen email address. This will ask you to activate Webex. Click the link within this email and follow the instructions from the email to successfully log in.
    

1. Sign in to the BT Cloud Voice Business Portal.
2. From the Dashboard, select Users.
3. From the list of users, select the user you need to find the log in details for.
4. On the left select Applications.
5. You will see the Application login credentials tab, which will have your Webex email ID, this is the email address you use to log in.
6. If you don't know the password, select Change password.
   

1. Sign in to the BT Cloud Voice Business Portal.
2. From the Dashboard, select Users.
3. From the list of users select the user you want to change the Webex password for.
4. On the left select Applications.
5. You will see the Application login credentials tab; Click Change password and create a new password that you would like to use to log in to Webex.
6. Click Save.
7. You can now log in to Webex app using the new password.
   

1. Sign in to the BT Cloud Voice Business Portal.
2. From the Dashboard, select Users.
   
3. From the list of users, select the user that you want to change the Webex username for.
4. On the left select Applications.
5. You will see the Application login credentials tab. Click Change email ID and update the email address you would like to use to log in to Webex.
   
6. Click Save. 

Please note that this may take a few minutes before you can login to the app with this new ID.