Go TAPI and how to set it up for BT Cloud Voice

What is TAPI and who uses it?

TAPI is a Microsoft Windows API and stands for Telephony Application Program Interface. TAPI is most frequently used by business applications and CRM systems so that they can use telephony features.

What is Go TAPI?

Go TAPI is an optional feature of BT Cloud Voice. You can choose to download the Go TAPI software to your computer and it will allow you to:

• Use a computer to link Cloud Voice to your customer relationship management (CRM) system, and pass call information to it.
• Use a computer to make and receive calls.
  

How to activate Go TAPI

1. Sign in to the BT Business Cloud Voice Portal.
2. From the dashboard select Users (across the top).
3. Search for the user and click the settings icon.
4. Select Profile on the left.
5. Select the User licensing tile beside Add-ons. If this shows Go TAPI, then the add-on is already assigned.
6. To assign the add-on license, click Modify in the User licensing tile.
7. Click Continue.
8. Tick the box beside Go TAPI, then from the drop-down menu select the add on type.
9. Click Continue on the next two pages.
10. Click Save.

How to find the download file

1. Sign in to the BT Business Cloud Voice Portal.
2. From the dashboard select Users (across the top).
3. Search for the user and click the settings icon.
4. Select Applications on the left.
5. In the Go TAPI tile click download.
   

How to set up and use Go TAPI

To find out how to download Go TAPI and set it up on your PC, take a look at our Go TAPI user guide today.

Please note that you or your CRM provider will need to integrate Go TAPI with your CRM system – BT is not responsible for this.

BT Cloud Voice user guide for Go TAPI (PDF, 296K)