Setting up Distinctive ring on BT Cloud Voice

What is Distinctive Ring?

A Distinctive Ring can tell you who is calling you, such as a key contact or manager before you even pick up the phone.

You can set this up for up to twelve external numbers and choose a Time Schedule for when your Distinctive Ring rule applies.

How to set up Distinctive Ring

1. Log in to the BT Cloud Voice Business Portal.
2. From the dashboard select Users (at the top of the screen).
3. Search for the user and click the settings icon.
4. Select Features on the left.
5. In the Distinctive Ring tile, click the settings icon.
6. Click Add rule.
7. Name the rule and apply a time schedule – below you can learn how to create a time schedule if you’re not sure.
8. Click Continue.
9. Select All phone numbers or Selected phone numbers – you can add up to twelve numbers.
10. Click Save.

This feature gives calls a different ring pattern, rather than a different ring tone, and the system will auto-select one – you don’t get to choose this.

Some devices support the use of different ring tones based on the Calling Line ID. This is a device feature and not a feature of BT Cloud Voice.

How to set up a Time Schedule

1. Log in to the BT Cloud Voice Business Portal.
2. From the dashboard, select Sites.
3. Select the site for which you wish to create a schedule.
4. Select Features from the left-hand menu.
5. In the Schedules tile click on the settings icon.
6. You’ll now find any available schedules that you’ve already set up.
7. Select Edit on an existing schedule to change it, or use Add schedule to create a new one.

Find out more about BT Cloud Voice Time Schedules.