Forward BT Cloud Voice calls without a handset (Site Intercept)

You can use 'BT Cloud Voice Intercept' if you want to forward calls from a site or user that you don't have access to. Callers will then hear a message giving them options on what to do next.

Say nobody can get into the office because of floods or some other disaster. You can use ‘Site Intercept' to quickly get a message to callers telling them that your office is closed and help them to get in touch with you some other way.

Or you're getting calls to a line that you no longer use or a handset you don't have access to, for example. You can use ‘User Intercept' to play a message to callers like: 'This number is no longer in service. To talk to an operator, press 0'.

It's important to note that it's not just incoming calls that are affected. When a line has an intercept on it, it can't be used to make outgoing calls (apart from 999 calls).

How do I use ‘Site Intercept'?

1. Sign in to the BT Cloud Voice Business Portal.
2. From the dashboard select your Site.
3. Select Features on the left.
4. In the Site intercept tile click the settings icon.
5. Tick the box Intercept incoming/outgoing site calls to switch intercept on.
   Uncheck the box to switch it off.
6. You can use the System announcement, which is “The number you’re trying to reach is out of service” or you can upload a custom announcement.
7. For other options you can set up, see the information below.
8. Click Save, once you’ve made the changes you need. 

How do I use ‘User Intercept'?

1. Sign in to the BT Cloud Voice Business Portal.
2. From the dashboard select Users (across the top).
3. Search for the user and click the settings icon.
4. Select Features on the left.
5. Select 'User Intercept'
6. Tick the 'Intercept All Incoming Calls' check box to switch it on, or uncheck it to switch it off.
7. You can use the System announcement, which is “The number you’re trying to reach is out of service” or you can upload a custom announcement.
8. For other options you can set up, see the information below.
9. Click Save, once you’ve made the changes you need. 

New number announcement

Use this to announce a new number when the site receives a call.

1. Click Add number under New number announcement.
2. Enter the number you want announced.
3. Click Save. 
   This will add a message to the end of the first announcement “The new number is ….”

Transfer on ‘0’

Use this to announce a transfer on '0' option to transfer the call to another number when the site receives a call.

1. Click Add number under Transfer on '0'.
2. Enter the number you want to transfer to.
3. Click Save. 
   This will add a message to the end of the first announcement “Press 0 now if you wish to be transferred to the new location”