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Find the best location for your Hybrid Connect Device

These eight steps show you what to do.

1. Your signal's weak

If only one bar is lit up, you'll need to find a better spot for your Hybrid Connect Device.

If you don't see three bars lit up on the front of your Hybrid Connect, move it to a better spot.

2. Unplug your Hybrid Connect Device from your hub

Unplug the Ethernet cable from both the hub and the Device.

Unplug the Ethernet cable from both the hub and Hybrid Connect.

3. Switch off your Hybrid Connect Device at the plug socket

4. Find a good spot for your Hybrid Connect Device

Here are a few pointers to help you find a good spot for your Hybrid Connect Device:

Place it on or near a windowsill. Make it higher by placing it on top of something.
Keep it away from obstructions like plants, fish tanks or metal objects.
Avoid putting it near electrical or wireless Devices like baby monitors or doorbells.
Try to keep a clear line of sight between your Hybrid Connect Device and the Smart Hub 2 — walls and floors can sometimes block the signal.

5. Plug in your Hybrid Connect Device at your new spot

Plug in Hybrid Connect at a better spot.

6. Let your Hybrid Connect Device connect wirelessly to your hub

Hybrid Connect and the hub will connect wirelessly.

7. Wait for both lights on your Hybrid Connect Device to turn solid blue or orange

After a little while, your hub will light up blue or orange to show it's working.

8. Check your signal strength

Check the lights on the front of the Hybrid Connect Device to see the strength of your connection and move your Device accordingly.

After a little while, Hybrid Connect will light up blue or orange to show it's working.

Check the signal strength and move the Hybrid Connect Device as necessary.

Three blue bars lit up means a great 4G signal. A blue wi-fi light means there's a good connection with your hub. Moving the hub or Hybrid Connect may affect performance.

An orange wi-fi light means connection with your hub is poor. Try moving Hybrid Connect closer to the hub.

A red wi-fi light means there's no connection with your hub. Try moving Hybrid Connect closer to the hub.

If you don't see three blue bars lit up, the 4G signal is weak. Try moving Hybrid Connect closer to a window.

If you've got Complete Wi-Fi you'll need to set it up

Set up Complete Wi-Fi

Setting up your Complete Wi-Fi disc is straightforward.

Additional support