What do the Hybrid Connect lights mean?
The lights on your Hybrid Connect give you an instant status report. One look tells you your signal level and how well it’s working:
| Central light | What it means |
|
|
Hybrid Connect is starting up. |
|
Flashing green |
Hybrid Connect isn’t paired with your hub. Make sure your hub is on and connected to your Hybrid Connect. |
|
Flashing blue |
Hybrid Connect is connecting to your hub. |
|
Blue |
Hybrid Connect is connected to your hub. |
|
Orange |
Hybrid Connect is too far from your hub. |
|
Flashing red |
Hybrid Connect can't connect to your hub. Try using your Ethernet cable and restarting Hybrid Connect. |
|
Red |
There’s a problem. First restart Hybrid Connect. If the light is still red, get in touch. |
| 4G signal bars | What it means |
|
Flashing blue |
Hybrid Connect is connecting to 4G. |
|
All blue |
Hybrid Connect has a strong 4G signal. |
|
Partially blue |
Hybrid Connect has a 4G signal. How to improve your 4G signal |
|
All white |
Hybrid Connect is using mobile data. This will keep you connected if you have Hybrid Backup, or give you a faster connection if you have Hybrid Speed Boost. |
|
Flashing red |
Hybrid Connect can't connect to 4G. |
|
Red |
There’s a problem, please contact us. |
You don't even need to see your hub or Hybrid Connect to check the signal and status. Just log in to My Account to check.