DNS mailbox redirect (MX record repoint) request

We can process the change to your domains MX record(s) on your behalf, if you fill in the following form.
If you'd like to update the MX record/s on your domain name(s) yourself, please see How do I change from the BT mail serve r to a different mail server?


Please provide a preferred contact email address that is different from the domain to be updated. If you don't, you may not receive our reply once the change is made.

Need help quickly? Try live chat

eg. WM12345678 or VP12345678, this can be found on your bill
(eg yourdomain.co.uk). If more than one, please add to 'Details of your enquiry'.
(e.g. 121.121.121.121 or mail.yourdomain.co.uk)

If you'd like multiple MX records set up on your domain, please use the Further details of your request box to supply these.
For example: "Can you please update the MX records for yourdomain.co.uk to:
@ MX ASPMX.L.GOOGLE.COM (priority 1)
@ MX ALT1.ASPMX.L.GOOGLE.COM (priority 5)
@ MX ALT2.ASPMX.L.GOOGLE.COM (priority 5)
@ MX ALT3.ASPMX.L.GOOGLE.COM (priority 10)

If you have mailboxes @ your domain set up with BT and request the MX record to be updated to another host, you'll be asked to back up and de-activate your mailboxes.
Details on how to do so can be found on :

How do I download and backup all of your mailbox content in Outlook?
How do I deactivate email accounts?