Digital Voice for Business is a flexible, cost-effective, and modern way to handle phone calls for both personal and business use. It’s sometimes known as Voice over Internet Protocol (VoIP).
What makes Digital Voice for Business different?
- It's internet-based. Instead of using traditional physical phone lines for calls, Digital Voice for Business converts your voice into digital data and sends it over the internet.
- It's hosted in the cloud. The system is managed by BT in the cloud, so you don’t need to maintain any hardware on site.
How it can benefit your business
- It can help you save on costs. It’s usually cheaper because it removes the need for expensive phone lines and hardware.
- It’s flexible. You can make and receive calls from anywhere with an internet connection, using devices like smartphones and laptops, or traditional phones with adapters.
- It’s scalable. You can easily add or remove users and features as your needs change, without significant hardware changes.
Key business features of Digital Voice for Business
- Advanced calling - includes things like call forwarding, voicemail, Auto Attendant, Hunt groups, and more.
- Integration - Digital Voice can integrate with other communication tools like video conferencing and instant messaging.
Additional numbers
Each user package includes a phone number, so each person can make and receive calls on a desk phone, the desktop app or the mobile app.
Some features need a number of their own. You’ll need an additional number for each:
- Hunt Group – a shared number, such as Sales or Customer Service, that rings a group of colleagues.
- Auto Attendant – an automated menu that greets callers and sends them to the right person or team.
You might also want an additional number for a department or a particular business location.
Hunt Groups and Auto Attendant come with our Enhanced and Extra packages. The numbers they need aren’t included, and there’s a charge for each one.
How many numbers do I need?
- Count the people who need to make and receive calls. Each needs a user package, which comes with a number.
- Add one number for each Hunt Group and each Auto Attendant you want to set up.
- Add any other numbers you want customers to call, such as a number for a department or location.
For example, a business with 5 staff, a Sales Hunt Group and an Auto Attendant would need 5 user packages and 2 additional numbers.
How to order additional numbers
If you’re buying Digital Voice for Business, add the numbers you need when you order. See our Digital Voice for Business packages.
If you already have Digital Voice for Business, you can order additional numbers at any time. Go to our Digital Voice for Business page and select Get in touch.
Get set up quickly
Once you’ve purchased Digital Voice for Business and your order is confirmed, you will soon get access to our Digital Voice for Business portal where you can begin setting up your new service. From the portal, you can start doing things like creating users, setting up call flows, and applying time schedules to ensure your calls are routed to the correct members of your team.
If you have less than 8 connections, you should be able to get set up within 30 minutes, without extensive technical support.