Learn more about Webex – the calling and collaboration tool included as part of your Digital Voice for Business package.
The Essential package includes Webex Softphone for voice calling on your mobile or laptop. The Extra package includes Webex meetings and messaging. For longer meetings and AI features, you can upgrade to Webex Standard with an Enhanced or Extra package.
You can find out how to use all of the Webex features in the Webex Help Centre.
About Webex
Webex by Cisco is a calling and collaboration tool you can use with your Digital Voice for Business service. Available on desktop, mobile or tablet, it’s a downloadable application that allows you to easily make and receive audio and video calls, use instant messaging, and have collaborative meetings.
You can join spaces, share your screen, share files, work on a virtual whiteboard with colleagues, and even use built-in AI to simplify everyday tasks.
And whether you’re on the go, at a desk, or together in a meeting room, the app can help you speed up projects, build better relationships, and solve business challenges. It’s got all the team collaboration tools you need to keep your work moving forward.
Getting set up on Webex
Need help getting set up on Webex for the first time? Check out our handy Webex setup guide for both administrators and users.
Webex FAQs
How do I log in to the Webex app?
Follow the steps in our Webex setup guide to get your service up and running.
We’ve made logging into all your apps easy. You can now log in and access all your BT Business services through My Account, using a single email address and password. After downloading the Webex app simply enter your My Account email address and password in the app when prompted.
How do I update my Webex login details?
You can update your Webex login details by updating your My Account login details following these steps: Resetting your Digital Voice for Business portal password.
Can I use the ‘Connect to a device’ feature to connect Webex to my Digital Voice for Business phone?
No – the ‘connect to a device’ feature does not let you connect to Digital Voice for Business phones. This feature works for Webex devices only, such as Cisco Webex Board, Webex Desks, or Room Devices.
These devices are not supplied or supported as part of the Digital Voice for Business service.
What does the Webex Integration with Microsoft Teams let me do?
The Webex Integration with Microsoft Teams lets you make calls through Digital Voice for Business from within the Microsoft Teams interface.
Please refer to the Webex help article on making Cisco calls for the latest, complete information on this integration.
How do I integrate my Digital Voice for Business service with Microsoft Teams?
Your Microsoft admin must accept use of the Cisco Call application on Teams for your organisation.
Once accepted, you’ll be able to set up and use the integration yourself.