Setting up call groups in Operator Connect

Call groups and call answering rules help you control how incoming calls are handled. Learn how to set up a group of people who can answer calls on your behalf and route them if you’re unavailable.

Creating a call group

Creating a call group ensures calls are answered quickly and shared across your team.

1. Open Microsoft Teams.
2. Select your profile picture.
3. Select Settings, then Calls.
4. Find Call answering rules.
5. Choose how you want your call group to help handle your calls – either ring the group as well as you (‘Also ring’), ring them if you don’t answer (‘If unanswered’), or forward calls straight to them (‘Forward’).
6. Select Call group.
7. Add users to your call group.
8. Choose a ring order (All at once or In order, then arrange members in the desired sequence).
9. Select Save.

Setting up call answering rules

Choose how Microsoft Teams handles your incoming calls, including forwarding, ringing additional devices, or routing to a call group.

1. Open Microsoft Teams.
2. Select your profile picture.
3. Select Settings, then Calls.
4. Choose how you want Microsoft Teams to manage your calls. You can have calls:
   • Also ring another device or group (‘Also ring’).
   • Send them to your call group if you don’t answer (‘If unanswered’).
   • Forward them straight to another destination (‘Forward’).