Series Completion for BT Cloud Voice and how to use it

With Series Completion for BT Cloud Voice, you can make sure that a group of Users never miss any calls.

If a User in the Series Completion group is busy, the Feature hunts for someone who's available, in the order you chose when you set up the group, until it finds someone free or reaches the end of the list.

It’s a simpler version of the Hunt Group Feature, with only one hunt option. Each User can only be in one group, but your site can have multiple Series Completion groups.

For Series Completion to work, switch off these features below for each User:

• Call waiting.
• Calls to Voicemail when busy.
  

How to set up Series Completion

1. Log in to the BT Cloud Voice Business portal.
2. From the dashboard select your Site.
3. Select Features on the left.
4. In the Series completion tile, select the settings icon.
5. Choose Add group.
6. Name the group and from the drop down select the Users you wish to add.
7. Drag a User's name to change the order they're called in.
8. Select Save.
   

If a person in the group is busy when a call comes in, it goes to the next available person.

How to remove a User from Series Completion

1. Follow steps 1 to 4 above to open your Series Completion group.
2. Select the Remove icon beside the User’s name.
3. Select Save.