There are three ways to get set up on Digital Voice for Business, depending on what you choose when placing your order. These include:
- Self-serve setup.
- Remote expert setup.
- On-site expert setup.
With Self-serve setup, you do it yourself by following our guided setup tour.
Self-serve setup – FAQs
Learn more about our Self-serve setup option, and whether it’s right for you.
What is Self-serve setup?
Digital Voice for Business is designed to be easy to set up and manage online. Our Self-serve setup option gives you access to everything you need to configure your service on your activation date.
Using a guided setup tour, you'll be taken through each step required to get your service ready, with helpful resources and guidance available when you need it.
If you only have a single package: Your service will be configured automatically, and any future changes can be made through the My Account portal.
If you’ve not placed your order yet and feel you need more guidance or have more complex business requirements, you may prefer our Remote expert setup or On-site expert setup options.
Is the Self-serve setup option right for my business?
Self-serve setup is great if:
- You want the fastest route to getting started.
- You know how you want your service to work, and prefer the flexibility to configure it yourself.
- You’re a business that’s comfortable managing services online.
Does it cost anything?
No – Self-serve setup and any digital support are included with your package, at no additional cost.
How to complete Self-serve setup
If you opt for Self-serve setup, here’s what you need to do.
Important: You must complete setup on your activation date
Digital Voice for Business can be set up from your activation date.
It’s really important that you set it up on this date as:
- The service needs to be ready for any phone numbers that are being ported.
- You’ll be billed from this date.
If you’re porting phone numbers
If you’re porting any phone numbers, there’s a simple ‘swap my number’ process, where on your porting request form you enter the new Digital Voice for Business phone number that’s been set up, and your existing number will just replace that number. Nothing else is needed.
If the service is not set up, we aren't able to seamlessly move your existing number over, and there’ll likely be downtime. So please do not delay – set up your service straight away.
Self-serve setup: step-by-step
- If you’re ordering Digital Voice for Business online, choose Self-serve setup at checkout. If you’re ordering over the phone, let your sales adviser know that this is your preferred setup option.
- We'll send you emails confirming your order details and provide information on how to set up your service. Please read these carefully.
- You'll also need log in to BT Business My Account. If you don't already have an account, one will be created as part of your order.
- On your activation date (the date your service goes live), log in to My Account, select Products & Services, and choose Digital Voice for Business.
- Complete the guided setup tour. Known as Quick Setup, it’ll guide you through the key steps needed to get your service ready, including:
- Setting up your users and assigning phone numbers.
- Connecting and configuring your devices.
- Enabling key business features such as hunt groups, voicemail and call routing.
- Reviewing your configuration.
- Once setup is complete, you can continue to make changes through My Account and the Digital Voice for Business portal. You can do things like add users, update features and manage your devices.