Releasing numbers in Operator Connect

To complete the tasks in this article, you’ll need to be an administrator. Learn more about Teams administrator permissions.

There may be times when you need to release a number from a user. Releasing a number keeps the number in your inventory, available for another user.

How to release a number in Teams

If the phone number is not assigned

1. Log into the Teams Admin Centre.
2. Navigate to Voice, then Phone numbers.
3. In the list, click the unassigned phone number.
4. On the right‑hand details pane, you will see the Release button, select Release.

If the number is assigned

1. Log into the Teams Admin Centre.
2. Navigate to Voice, then Phone numbers.
3. Select the assigned phone number.
4. Select Edit.
5. Remove the user.
6. Click Apply and confirm.
7. After it becomes unassigned, select the number again.
8. Now the Release button appears.
9. Select Release.

The number will be removed from your tenant.

For more guidance on releasing numbers in Teams, see Microsoft’s guidance on Releasing numbers.