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What are MiCloud UC & MiCloud CC and how do I get support? | BT Business

What are MiCloud UC & MiCloud CC and how do I get support?

Micloud UC (Unified Communications) gives you the tools to help your business work smarter – now and in the future. It’s all built in. Conference calling and desktop sharing make team meetings easy. And features like call routing help you stay in touch with your customers and each other.

MiCloud CC (Contact Centre) enables your business to handle more customer requests at speed and with the latest cloud-based technology, to work securely from anywhere.

MiCloud UC works together with MiCloud CC seamlessly. This means if you chose MiCloud CC as an option there’s full interoperability with MiCloud UC users as they share the same suite of services.

Getting Support


Once you’ve purchased your MiCloud solution you’ll be contacted by a BT project manager:

  • They’ll manage the whole installation process in conjunction with our accredited professionals.
  • Will give you a handover date for when your service goes live.
  • You’ll also get a handover pack with all the key details and information you need to make any changes.

After Installation

For guidance and help with your products go to the BT Business support hub.

Alternatively, you can contact your BT Account Team.

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