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Tracking your BT Business order online

Tracking your BT Business order online

It’s quick and easy to track your BT Business order phone line and broadband orders online, even if you placed your order over the telephone.

Your order summary

For a quick view of your order:

  1. Go to Track your order.
  2. Enter your order number and postcode.
  3. Click View order status.

Once your order has loaded, you’ll see:

  • The date your order was placed.
  • Your order details.
  • The expected completion date — when the service will start.

Log in to My Account for a full view of your order including:

  • Your order’s status.
  • Rescheduling engineer appointments.
  • Your engineer appointment date and activation date (if applicable).
  • Any equipment to be sent, whether it’s been dispatched, and estimated delivery dates.
  • An expected completion date and reference.

You need to have registered for My Account to see this full view of your order. You can register using your order reference number.

Forgot your My Account login? Recover it here.

Rescheduling engineer appointments

If you need to change your engineer appointment, you’ll need your order reference number and your post code to hand. Here’s what to do:

  1. Head to Track your order.
  2. Enter your order reference and the postcode of the property the engineer is visiting.
  3. Click Track order.
  4. Select Reschedule appointment.
  5. Select a suitable date and appointment slot.
  6. Click Confirm.

You can also use Chat (during office hours) on the Track your order page or this page to get in touch and we’ll reschedule it for you.

Just so you know missed appointments may result in a callout charge. So, if you think you can’t make the appointment, best change it as soon as you can.

If for some reason our engineer misses the appointment, we'll contact you by text, email, or phone to rearrange it.


Tracking your equipment delivery

To see how the delivery of any equipment you've ordered is coming along, use the track delivery link you’ve received in your order email or text.

Changing your activation or start date

To change the activation or start date for your order, please use Chat (during office hours) on the Track your order page or this page to get in touch and we’ll change it for you.

Order tracking problems

If you’re having any issues using our order tracker a lot of these can be easily solved. Read troubleshooting order tracking problems.

Changing or cancelling your order

If you’re looking to make changes to your order, visit changing or cancelling your BT Business order.

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