You can try fixing many problems yourself, with a few simple checks, some of the most common phone problems are shown below:
- If you have a Cloud Voice Express digital line, go to troubleshooting Cloud Voice Express
- Do you have a cordless phone? Check that it’s fully charged.
- Check all your phones to make sure they are on the hook and that all the phone cords are plugged in and secure.
- Is the problem with only one phone? Then it’s likely to be a fault with the phone, not on the line. If you rent your phone from us, we'll deliver a new one. Just click the 'Contact us' link on this page to get our contact details.
You can buy a new phone from BT Business Direct
Still can't get a dial tone? follow these steps.